Revenue and Tax specialist IV
City of Portland
Salary: $33.13 - $43.07 Hourly
Job Type: Regular
Job Number: 2024-00838
Location: OR, OR
Bureau: Budget and Finance Service Area
Closing: 9/4/2024 11:59 PM Pacific
The Position
About the position
Job Appointment: Full Time, Regular
Work Schedule: Mon-Fri. 8-5P, alternate schedule may be available
Work Location: Hybrid. Employee will report to 111 SW Columbia St, Portland, Or 97201 for in-person work. Currently, City of Portland employees are required to perform 50% of their work in office. Remote work must be performed within Oregon or Washington. For more information, https://www.portland.gov/policies/human-resources-administrative-rules/employee-behavior-expectations/hrar-4045-employee#toc-geographic-work-location.
Benefit: Please check our benefit tab for an overview of benefit for this position
Language Pay Premium Eligible: This position may be eligible for https://www.portland.gov/bhr/class-comp/language-pay-differential-overview.
Union Representation: This classification is represented by District Council of Trade Unions (DCTU). To view this labor agreement, please click https://www.portland.gov/bhr/employee-relations/labor-relations/labor-agreements. Applicants start at the entry salary rate. If you are a DCTU represented employee, see labor agreement for additional information or talk to your union representative.
Application Material: Please click APPLY to submit your application via the City of Portland's online portal. You will need respond to the supplemental questions and attach a resume.
Position Summary
The Revenue Division is seeking two full-time Revenue and Tax Specialist (RTS) IV positions. An RTS IV functions at an advanced level with responsibility for complex customer accounts and tax returns; research; and customer account reviews. All assignments focus on providing quality customer service to taxpayers, businesses, and tax professionals.
Duties vary with business and tax cycles. This recruitment may be used fill additional RTS IV positions that become available within the next six months.
As a Revenue Tax Specialist IV, you will:
'¢ Analyze customer accounts and tax returns
'¢ Identify calculation errors and omissions
'¢ Respond to written correspondence from taxpayers
'¢ Answer taxpayer phone calls
'¢ Create correspondence to communicate information in regards to billings, credits/refunds, and taxpayer inquiries.
'¢ Other duties as assigned
Have a question?
Contact Information:
Loan Tran Polanco, Recruiter
Bureau of Human Resources
mailto:Loan.Tran@portlandoregon.gov
To Qualify
The following minimum qualifications are required for this position:
'¢ Experience reviewing and analyzing tax returns and/or financial documents.
'¢ Experience explaining complex tax/financial concepts, requirements, and practices.
'¢ Experience resolving internal and external customer requests while meeting service expectations.
'¢ Experience using established guidelines to make sound, independent decisions.
The Recruitment Process
STEP 1: Apply online between August 26, 2024 to September 4, 2024
Required Application Materials:
'¢ Resume
'¢ Answer to the Supplemental Questions (click on the Questions tab to preview the questions)
Optional Application Materials:
'¢ If you would like to request Veteran's Preference, please submit your Veteran documents (ex, DD214-Member 4, VA Benefit Letter, etc) by the closing date of the recruitment.
Application Tips:
'¢ Your responses to the supplemental questions should include details describing your education, training and/or experience, and where obtained, which clearly reflects your qualifications for each of the numbered items in the "To Qualify" section of this announcement.
'¢ Your resume should support the details described in your responses to the supplemental questions.
'¢ Salary Range/Equity Pay Analysis: Please note per the https://www.oregon.gov/boli/workers/pages/equal-pay.aspx your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience (paid or unpaid regardless of how recent) to ensure your offer is reflective of all directly related and equivalent experience.
'¢ Do not attach any additional documents.
'¢ Please note, all completed applications for this position must be submitted no later than on the closing date and time of this recruitment.
'¢ All applications must be submitted via the City's online application process.
'¢ E-mailed and/or faxed applications will not be accepted.
Step 2: Minimum Qualification Evaluation: Week of September 9, 2024
'¢ An evaluation of each applicant's training and paid and unpaid experience, as demonstrated in their resume and supplemental questions, weighted 100%.
'¢ Your resume and responses to the supplemental questions will be the basis for our evaluation of your qualifications for this position. Incomplete or inappropriate information may result in disqualification.
'¢ You have 14 days from the notice of the minimum qualification evaluation results to let us know if you would like to review and discuss your evaluation result. Please read the City of Portland https://www.portland.gov/policies/human-resources-administrative-rules/employment/hrar-301-recruitment-processes#toc-examination-review for complete information.
'¢ Additional evaluation may be required prior to establishment of the eligible list and/or final selection.
Step 3: Establishment of Eligible List: Week of September 16, 2024
'¢ Candidates who meet the minimum qualifications will be placed on the equally ranked eligible list. (Update if a Ranked list or other type of list is used)
Step 4: Selection (Interview): TBD
'¢ Hiring bureau will review and select candidates for an interview
Step 5: Offer of Employment: TBD
Step 6: Start Date: TBD
'¢ A start date will be determined after all conditions of employment have been met.
*Timeline is approximate and subject to change.
Additional Information
https://www.portland.gov/bhr/career-center/recruitment-policy for additional information regarding the following:
'¢ City of Portland Core Values
'¢ Recruitment Process - Work Status
'¢ Equal Employment Opportunity
'¢ Veteran Preference
'¢ ADA, Pregnancy, and Religious Accommodations
An Equal Opportunity / Affirmative Action Employer
To apply, please visit https://apptrkr.com/5579515
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