Job Summary:
Our Recovery Specialist is an integral individual contributor with a passion for connecting and problem-solving with our members while protecting the integrity and interest in all Credit Union loans. Our Recovery Specialist plays a critical role in preserving the credit union's assets by handling charged off loans and deposit accounts, managing vendor relationships with Third Party collections companies, and focusing on recovering charged off assets.
Essential Functions:
- Provide Responsible for handling charged off loans and deposit accounts.
- Contacts borrowers by phone to establish repayment of charged off debt.
- Performs asset searches to determine the likelihood of recovery through legal proceedings.
- Refers charged off accounts to Third Party Collection Agencies.
- Review and reconcile monthly reports from Third Party Collection agencies.
- Perform quality checks on Third Party Agencies, which may include regular site visits.
- Communicates regularly with attorney firms and vendors.
- Calculates and prepares reinstatement, payoff figures, and other debt information for attorneys.
- Maintains accurate records of collection efforts by documenting actions in the collection system.
- Takes appropriate action as the primary point of contact with charged off borrowers and outside agencies.
- Exercises sound judgment, initiative, and tact during communication with members, outside agencies, and other internal employees.
Knowledge, Skills, and Abilities:
- Professional, high-quality service to members.
- Strong verbal and written communication skills.
- Knowledge of laws and regulations within the collection field.
- Knowledge and experience in recovery collections.
- Contribute to a sense of teamwork and purpose within the department.
- Initiate operational efficiencies.
- Compliance with all security and confidentiality policies and procedures.
- Manages time and resources to ensure all work is completed accurately and on schedule.
- Effective verbal and written communication skills and ability to document procedures.
- Independently identify, analyze, and resolve member issues.
- Understanding of credit union operations, procedures, and applicable regulations.
- Highly organized and able to multi-task effectively.
Qualifications:
- High School Diploma or equivalent required.
- 2 years of work experience in a financial institution.
- 3+ years of collection experience.
- 1+ years of recovery collection experience.
- Knowledge of FDCPA guidelines required.
At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.
We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.
Job Details
- Job Family
- Collections
- Job Function
- Collections
- Pay Type
- Hourly