Not just work. Meaningful work. Disabled people / people with disabilities and neurodivergent people are strongly encouraged to apply.
POSITION SUMMARY
The Floor Maintenance Supervisor oversees the Janitorial Specialists and assists with performing all specialized and restorative cleaning and maintenance tasks associated with the Janitorial department at Relay Resources. This role is responsible for understanding and executing the contract requirements for their assigned worksite, all applicable Relay Policies, Procedures, Work Rules, applicable Collective Bargaining Agreements, and Relay Safety policies and regulations. Driving is an essential function of this job. Presence at the worksite during normal business hours is an essential function of this position.
CORE FUNCTIONS/MAJOR RESPONSIBILITIES
Customer Relations and Communication
- Ensure customer complaints are resolved in a timely manner
- Ensure that the Manager, Building Solutions Floor Maintenance is kept informed of all issues and concerns
- Work with the Manager, Building Solutions Floor Maintenance to resolve all work site conflicts
- Creates workflow diagrams using Visio and other software tools (as needed) to communicate As-Is and To-Be relationships with detailed narrative requirements
Specialized Janitorial Tasks
- Provide direct support, supervision, and training for staff on floor care, window cleaning and other specialized janitorial tasks
- As needed, perform customer requested floor maintenance and other specialized janitorial duties at various sites to assist in service delivery
Logistics
- Complete reports and other paperwork as required
- Attend assigned meetings
- Ensure the preventive maintenance is completed on all equipment
- Perform minor routine maintenance on all assigned equipment and vehicles
- Develop and implement work schedules
- Maintain supply levels at all assigned work sites
- Conduct weekly and/or monthly meetings with assigned staff
- Order supplies as needed
Quality Assurance
- Conduct site inspections to ensure quality standards are met
- Ensure specialty work is completed on time and work schedule is being met
Administrative
- Attend assigned meetings
- Ensure payroll accuracy for all assigned Janitorial Specialists
- Conduct weekly and/or monthly meetings with assigned staff
- Maintain appropriate staffing levels
- Work with Manager, Building Solutions Floor Maintenance to maintain the master schedule
Safety
- Ensure safety measures are met according to the janitorial contract, organization safety guidelines and the State and Federal laws
- Ensure SDS book is current and carried to all sites where work is performed
Other
- Other duties as assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- 2+ years or equivalent education and experience in floor care operations
- Experience working with adults with disabilities
- Demonstrated budgetary responsibilities
- Strong computer skills including Microsoft Outlook and Excel
- Excellent interpersonal skills
- Able to resolve customer, employee, internal and external complaints
- Strong communication skills including written, verbal, and listening
- Ability to follow through on assigned tasks through completion
- Valid driver’s license and reliable automobile, safe driving record and insurance coverage acceptable to Relay’s insurance carrier
- Ability to pass background check and/or fingerprinting as appropriate at any time during employment
Act as a role model for Relay Resources’ How We Work Together commitments:
How We Work Together
- We Presume Positive Intent
- We Apply Common Sense
- We Respect Our Differences
- We Hold Each Other Accountable
- We Engage in Direct Dialogue
- We Are Solution-Oriented
- We Love Creative & Unconventional Approaches
- We Expect Honesty & Integrity
PREFERRED SKILLS
SCOPE & ACCOUNTABILITY
- Performs duties independently
- Able to perform independent decision making
SUPERVISORY RESPONSIBILITY
- Supervises the work of Janitorial Specialists and other Janitorial positions as assigned
We know that experience is gathered in many ways. These guidelines represent some, but not all the ways you might have acquired the skills required for this role. If you have a demonstrated ability to fulfill the job duties but got there in a different way, please apply.
- 5 years combined education, janitorial operations, and/or management experience
- Experience in a clinical or health cleaning industry is preferred
- Experience working or volunteering with persons with disabilities and/or diverse populations is preferred
- Excellent customer service and problem-solving skills
- Some knowledge of contracts preferred
- Physical ability to perform occasional janitorial tasks; walk, bend, lift and carry items up to 50 lbs
- Strong skills in Microsoft 365 office
- Pass a criminal background check to obtain Federal security clearances
Janitorial
Relay is one of the largest janitorial service providers in the greater Portland area. Our team proudly cleans shared spaces such as the award-winning Portland International Airport (PDX), Portland State University (PSU), and Portland City Hall.
Learn more about what it’s like to work on our janitorial team!
More about us
Relay Resources is a nonprofit organization based in Portland, OR, that employs more than 700 people, the majority of whom are people with disabilities. We cultivate meaningful work through services we provide to business and government customers, which include janitorial, landscaping, document services, and supply chain solutions. We also own and manage more than 900 units of affordable housing. We create value for our community by delivering quality services to our customers, good jobs to our employees, and affordable homes to our residents.
Equal Opportunity
Relay Resources is proud to be an Equal Opportunity Employer and we welcome everyone to our team/to apply. We are committed to a people-first, inclusive culture that benefits our employees, customers, and residents. Relay encourages a diversity of applicants of all backgrounds and identities including disability, race, color, religion, gender identity, national origin, political affiliation, sexual orientation, military service, marital status, parental status, age, and individuals with a Preferred Worker Card. Let us know if you need a reasonable accommodation during the application or interview process, or to perform the job you are applying for.
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