Opportunity Awaits, Apply Today! – Counselor Assistant (Human Services Assistant 2)
As the Counselor Assistant for the Oregon Commission for the Blind (OCB), you are responsible for providing front desk reception coverage, administrative support, direct case service and client support in cooperation with professional staff who provide service to clients served in our Portland office. This includes completing, compiling and assisting clients with forms, entering information into case management system, assigning clients to counselors, assisting in orientation, providing client interaction, observation, documentation and case file maintenance. Additionally, you will answer questions about OCB services, share local and national resources related to persons with vision loss and make appropriate referrals to other services/agencies/entities as appropriate.
This position reports to the Business Manager of the Oregon Commission for the Blind and provides support for the OCB Vocational Rehabilitation staff including, but not limited to: scheduling appointments, conducting in-takes, obtaining medical records, filing, keeping client files up to date, reporting, documentation and reconciling invoices to client authorizations. This position also provides administrative support to other field offices throughout the state based on agency needs.
Please Note: This position is not suitable for remote or hybrid work, in-office duties are required for the position to meet agency and department missions.
For a full review of the position duties and details, please click here.
What We Are Looking For
Minimum Qualifications:
One year of experience assisting professionals in one or more of the following specialized social program areas:
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economically disadvantaged
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substance dependent
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mentally or physically disabled
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child abuse and neglect
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juvenile delinquent
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OR Any degree in a related mental health or human services program may substitute for six months of the required experience.
Underfill Opportunity:
The goal of this recruitment is to fill this position as a Human Services Assistant 2. However, if the successful applicant does not meet the minimum qualifications for the Human Services Assistant 2 classification but does meet the minimum qualifications for the Office Specialist 2 classification, the applicant will be appointed to the classification of Office Specialist 2 (SR 15, $3,429.00- $4622.00). The duration and conditions surrounding the assignment and supervision of work are determined at the time of appointment.
Desired Attributes:
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Strong working knowledge of general Microsoft products i.e. Word, Excel, Teams, PowerPoint and Adobe software.
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Experience using Electronic Case Management systems.
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Ability to create, organize and maintain client filing systems and client contact lists.
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Experience assisting staff, clients and customers with general requests and being an initial point of contact by phone, email and in person.
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Proficiency in generating a wide variety of complex documents i.e. Surveys, applications and forms.
Application Details and Instructions
Your candidate profile, cover letter, and resume are the perfect place to display your interest in the position and highlight the skills and experience you will bring, making you the best candidate for the position. Submissions are screened for consistency of information and communication skills at the professional level (attention to detail, spelling, grammar, etc.).
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Visit the State of Oregon job opportunities webpage to submit your application. Please ensure the work history in your applicant profile is up to date and attach a current copy of your resume and cover letter. If you are a current State of Oregon employee, you must apply through your employee Workday account.
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This announcement is for one (1), SEIU represented, full-time, permanent, Counselor Assistant (Human Services Assistant 2) and may be used to fill future vacancies.
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Please save a copy of this job announcement for your reference, as it is not available for you to view after the job closes. If you have questions about the job announcement, or need an alternate format to apply, please contact the recruiter, Nancy Karnas, at: nancy.karnas@das.oregon.gov | 971-719-3083.
The Benefits of Joining Our Team
For Oregonians who are blind and visually impaired, our services are nothing short of life changing. They help people be more independent, continue their education, and be a fully connected part of their communities. We invite you to visit the Oregon Commission for the Blind website to learn more!
Additional benefits include:
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Work/life balance, 11 paid holidays a year, and a competitive benefits package.
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Advancement and learning opportunities that will help grow your career with the State of Oregon.
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Get There - Oregon’s easy-to-use carpool matching tool and trip planner.
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Live, work, and play in Portland, Oregon.
Additional Details
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The information in your application will be used to complete a pay equity assessment to determine salary placement upon hire. Please see the link here to our Pay Equity Project.
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Finalists will be subject to a computerized criminal history check. Adverse background data may be grounds for immediate disqualification.
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Agency does not offer visa sponsorship. Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.
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Eligible veterans who meet the qualifications will be given veterans' preference. For more information, please visit Veterans Resources.
Helpful Links & Resources
Oregon Job Opportunities Webpage | How to Set Job Alerts
Workday Applicant FAQ | What You Need to Know to Get the Job