VP Information Technology

Be part of something uniQue

iQ Credit Union is a great place to work and grow and we're looking for people like you to join our exceptional team. At iQ, you’ll find a healthy work-life balance, great benefits, an unwavering commitment to our members and the communities we serve, and a positive environment that empowers you to grow personally and professionally. We love where we work and we know you will, too!

PURPOSE:

The Vice President of Information Technology leads the strategic direction and day-to-day operations of the Information Security, Network, Support and Infrastructure functional areas. Responsible for mentoring and developing the team, aligning technology initiatives with the strategies of the credit union, while driving operational efficiency and growth through innovation. This role champions innovation in network architecture, cybersecurity, end user support and infrastructure management, ensuring scalability, security, and reliability to support the growth and technological initiatives; ensuring that technological advancements align the Credit Union’s strategic goals and plans.

Essential Duties:

• Lead the day-to-day operations and future growth of Information Security, Support and Network Infrastructure teams with continued leadership and mentorship.
• Establish strategies and collaborate with IT leaders to set operational goals, ongoing performance and support standards, department budgets, and long-term plans.
• Ensure all functions are optimized for member and staff service, system performance, security, and continued scalability.
• Partner with the Chief Technology Officer in long-term strategic planning, execution, and oversight of initiatives that support the Credit Union’s operational goals and the ongoing effort to simplify banking.
• Evaluate emerging technologies critically, ensuring adoption aligns with strategic objectives and delivers tangible value without deviating from established plans.
• Lead initiatives to streamline day-to-day operations by enhancing workflow management systems, reducing recurring support issues through automation, and expanding self-service capabilities for staff.
• Partner with technical leaders on continuous improvement of documentation standards and ongoing change control.
• Hire, coach, evaluate, and take appropriate corrective action with department staff.
• Ensure employees are fully trained and cross-trained across key areas, particularly in cybersecurity and cloud technologies.  
• Foster a culture of continuous improvement and innovation, ensuring that team efforts align with the Credit Union’s overarching goals of simplifying banking for members and staff.
• Lead by example in promoting a culture of continuous improvement, encouraging innovation, and staying abreast of industry best practices and emerging technologies.
• Use appropriate project management tools and frameworks to oversee the planning, installation, and testing of new infrastructure, hardware, and software.
• Ensure cross-departmental collaboration to optimize resources, streamline project timelines, and ensure that projects are conducted efficiently and accurately.
• Set and achieve key performance indicators (KPIs) related to system uptime, incident response times, reduction in support tickets, successful completion of cloud migration milestones, and team development metrics.
• Partner with technical leaders on continuous improvement of documentation standards and ongoing change control.
• Lead the Information Security strategy and program surrounding the Credit Union’s data, networks, and systems.
• Ensure the use of advanced security measures, including encryption, multi-factor authentication, and regular security audits.
• Develop and maintain cybersecurity policies and program documents ensuring adherence to regulatory requirements, including those related to the Bank Secrecy Act (BSA) and the US Patriot Act.
• Maintain strict data security and governance standards to safeguard member data and operational integrity.  
• Foster a security-first culture across the organization and interact confidently with examiners and auditors throughout the year.
• Oversee the management and performance of the Credit Union’s hybrid data center infrastructure, focusing on the final stages of the cloud migration.
• Ensure the stability, security, and scalability to meet the growing needs of the organization.
• Proactively develop strategies for cloud-based automation, infrastructure consolidation, and disaster recovery to ensure operational resilience.
• Maintain a basic understanding of all software, network, and telecommunications systems to provide technical guidance to the team.
• Manage the performance of telecommunications, LAN/WAN, and web infrastructure, ensuring the stability, scalability and security of these systems to meet the needs of the Credit Union.
• Lead efforts to modernize and optimize the network architecture, focusing on the integration with cloud services and cybersecurity measures.
• Cultivate relationships with vendors and service providers to ensure solutions align with the Credit Union’s strategic goals and platform strategy.
• Evaluate vendor performance, negotiate contracts, and ensure the implementation of cost-effective and scalable technology solutions.
• Develop, test, and maintain comprehensive disaster recovery, contingency, and redundancy strategies in the Azure cloud to safeguard Credit Union data.
• Lead efforts in organization-wide business continuity planning, coordinating closely with internal and external stakeholders to ensure operational continuity in all situations.
• Champion the use of automation tools (scripting, generative AI agents, RPA, etc.), particularly cloud-native solutions, to streamline operations, reduce manual efforts and, recurring support tickets and enhance operational agility.
• Collaborate across departments and with technical leadership to simplify and automate repetitive processes, contribution to the efficiency and productivity of the Credit Union's technology landscape.
• Demonstrate strong regulatory knowledge applicable to this position and understand and comply with government regulations with particular emphasis on the Bank Secrecy Act (BSA), US Patriot Act and related regulations.
• Actively participate and fulfill expectations in the Credit Union Email Security Awareness Program as outlined in the Information Security Program Acknowledgement document.

Requirements:

Experience:

Eight years to ten years of similar or related experience.

Education:

Equivalent to a college degree (BS or BA in a relevant field). Technical certifications as needed.

Additional Detail:

Location: Hybrid. On-site location: 1313 Main Street. Vancouver, WA 98660

Position Type: Exempt, Full-time. 

iQ offers a total compensation package for our totally exceptional employees.

There’s a reason we’ve ranked as one of top workplaces in the Pacific Northwest for the past seven years. We listen to our employees and continue to provide benefits that make a difference.

Healthcare coverage

• iQ pays 100% monthly medical, dental and vision premium for you AND your dependent children.

Saving for retirement

• iQ matches up to 5.5% of your 401(k) retirement dollars.

Paid time off

• iQ offers 11 paid holidays plus vacation and sick time accruals. 

• iQ encourages community involvement through paid volunteer opportunities. 

• iQ uniquely offers a paid Cultural Enrichment Day to increase awareness of the diverse communities we serve.

Investing in you

• iQ offers a student loan repayment match up to $100 per month.

• iQ supports you in advancing your education and knowledge through tuition reimbursement. 

• iQ offers an annual match to amplify your nonprofit giving.

iQ Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.