Teller Coordinator/Operations Supervisor - Sellwood

Overview

Team Captain. Our branches are the heartbeat of the credit union. As a Teller Coordinator/Operations Supervisor, you’ll help ensure that this heartbeat remains strong and healthy. To succeed in this position, you’ll be a natural leader and demonstrate our world-class service culture, while supporting individual and branch sales goals. Your excellent communication and mentorship will motivate others to perform at their highest levels. We’re passionate about our employees and are committed to recognizing outstanding performance. It’s something that we call Being OnPoint. We invite you to explore our opportunities and grow with us! 

Responsibilities

• Performs all Teller duties, including maintaining a cash drawer within Cash Drawer Balancing policy guidelines.
• Leads by example to reinforce sales and service culture by modeling effective behaviors to identify cross-sell opportunities and refers to appropriate lobby staff.
• Assists with resolving complex transactions, reviewing exceptions, identifying/offering solutions, locating outages, and balancing cash drawers/vault, and stays within established branch limits.
• Assists Branch Management team in managing lobby traffic.  Coordinates the work schedule for the branch.
• Maintains Teller cash balancing spreadsheet and notifies Branch Management of outages outside of balancing guidelines in a timely manner. 
• Provides input to Management pertaining to overall performance and developmental opportunities.
• Maintains/balances vault/coin machine according to branch cash limits/standards.  Orders/verifies incoming/outgoing cash deliveries, and disburses/receives cash orders from staff.
• Demonstrates all member service standards and is an advocate of OnPoint culture.
• Performs any necessary audits or other procedures as outlined in the Branch Security Manual/Log.
• Ensures negotiable items, cash drawers, and work stations are properly secured at the end of each business day.
• Performs additional duties as required by Management for the overall operation of the branch.

Knowledge, Skills & Abilities

• Able to effectively perform a variety of job duties, tasks, and project deadlines simultaneously while supporting coworkers.
• Demonstrates leadership skills to support, lead and motivate others to perform their best.
• Proficient in counting cash, arithmetic, ten-key, and basic computer skills.
• Communication skills that are clear/effective in writing, in person and by phone.
• Demonstrates high level of member service, professionalism, sales, problem solving, organization, motivation to accomplish defined goals, and self-management skills.
• Able to stand for extended periods of time on a daily basis.
• Able to assist or lift 50-pound bags of coin on a daily basis.

Job Qualifications

• High School diploma or equivalent.
• Minimum of 1-2 years of Teller work experience.
• Experience working in a strong sales environment with defined sales and service goals preferred. 
• Previous team leader/supervisor experience strongly recommended.
• Demonstrated understanding and knowledge of cash handling practices, products and services, operational policies and procedures, compliance, and reinforces defined individual/team goals.

Additional Information:

Hours of Operation: Monday - Thursday 9 AM - 5:30 PM, Fridays 9 AM - 6 PM, Saturdays 9 AM - 1 PM

Starting Pay: $22.25 per hour!

At OnPoint, we believe a workplace that reflects the richness of the world fosters a welcoming and empowering environment for everyone. We're committed to equity and inclusion, and consider all qualified applicants embracing every race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and your unique background.

We encourage you to apply if you're passionate about this opportunity and have the core qualifications. Your unique experiences and skills are what make you a strong candidate. Don’t let imposter syndrome hold you back! Our recruitment process is designed to be inclusive and accessible to all. If you need any accommodations during the application or interview stage, please let us know. We're dedicated to providing what's necessary to ensure a fair and inclusive experience.