HMIS Analyst Senior

Pay Range:$41.51 - $51.03 Hourly

Department:Joint Office of Homeless Services

Job Type:Regular Represented

Exemption Status: United States of America (Non-Exempt)

Closing Date (Open Until Filled if No Date Specified): March 19, 2025

The Opportunity:

This recruitment may be used to fill other full-time, part-time, temporary, limited duration and on-call positions.

Overview:

No One Should be Homeless - Everyone Needs a Safe, Stable Place to Call Home

The Joint Office of Homeless Services (JOHS) was established in 2016 to oversee the delivery of services to people experiencing homelessness in Multnomah County. The office represents a shared commitment between Multnomah County and the City of Portland to make services easier to access for those in need.

The Joint Office is committed to eliminating disparities in homelessness and promoting a culture of safety, trust and belonging. As a member of the JOHS Data Team,  you will employ a racial equity lens while managing a complex database and performing advanced technical and data analysis in support of Multnomah County’s homeless service system.

This position will provide key leadership within our department to help us successfully run Multnomah County’s Homeless Management Information System (HMIS). Specific focus areas for the position include but are not limited to: 

• Quality assurance

• Data system development & maintenance

• HMIS administration

• Technical analysis & monitoring

• Technical assistance

• Complex project management

• Data analysis

We invite you to apply for this position if:

• You have experience with HMIS systems

• You enjoy working with data

• You are committed to racial equity and ending homelessness

• You excel in complex work environments that require critical thinking and nuanced problem solving

• You are organized, thoughtful and person-centered

Check out our website for tips on applying!

The primary functions of this role include:

Database Administration

• Co-manage the configuration, administration, and maintenance of HMIS and associated data tools and/or systems

• Collaboratively implement an HMIS operations plan to ensure all responsibilities are fulfilled in a timely manner and in accordance with the HMIS policies & procedures, the Privacy & Security Notice and data use and disclosure agreements.

• Support HMIS software updates. Facilitate change management amidst updates and communicate changes and new processes.

• Test, monitor, and validate software fixes.

• Align and update administrative documentation, including but not limited to CoC policies & procedures, privacy plan, privacy notice, and data use and disclosure agreements. 

• Monitor, report on and improve data quality at the community level. Strategically update the annual Data Quality Plan for Multnomah County.

• Facilitate and support the oversight of the creation and maintenance of HMIS providers, assessments, reports and associated processes. Prepare, project manage and delegate tasks for complex ad hoc reports (including but not limited to HUD required reports such as Housing Inventory Count, Point in Time Count of Homelessness, Longitudinal System Analysis, Annual Performance Reports, System Performance Measures).

Technical Analysis & Monitoring

• Maintain comprehensive subject matter expertise of HMIS data, data universes, reports, visibility settings and technical requirements from local, state and federal entities.

• Contribute to business cases, project plans, requirements definitions, business process analyses, user acceptance plans and execute implementations of HMIS and related systems.

• Oversee and collaboratively implement annual HMIS monitoring processes.

• Collaboratively identify and resolve gaps in data-related business processes within the Department.

• Conduct community outreach to inform the development of workflows and identifying best practices

Quality Assurance & Data System Development & Maintenance

• Develop, implement and improve upon workflow, data entry, collection, and reporting procedures.

• Analyze internal business and program operations and contracted services. Investigate and resolve data, reporting, and system inconsistencies.

• Iteratively identify and refine reporting requirements through collaborative, robust partnerships with internal and external stakeholders

• Investigate and resolve complex data quality issues in service of both ongoing operational processes and special projects. Special projects may include, but are not limited to, annual HUD reports.

• Develop and maintain comprehensive documentation regarding operating procedures, design, contents and QA activities.

• Design, implement, analyze and improve upon quality assurance reports. 

Technical Assistance

• Assist end-users in navigating and using complex data entry and reporting environments and reports therein, especially with regard to HMIS.

• Identify and recommend the use of existing reports for emerging reporting needs.

• Respond to difficult technical questions and assist end users.

• Liaise with a variety of stakeholder groups to share HMIS-related subject matter expertise, collaboratively plan and manage complex technical projects, represent HMIS and data-related leadership and build data literacy and data culture in the Tri-County region.

Data Team Support and Representation

• Respond to ad hoc questions from internal and external stakeholders regarding JOHS Data Team activities and operations broadly.

• Support team members on an ad hoc basis within the scope of the role.

To Qualify:

We will consider any combination of relevant work experience, volunteering, education, lived experience and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.

Minimum Qualifications/Transferable Skills:

• A bachelor's degree or equivalent years experience

• Three (3) to six (6) years of experience that demonstrates the ability to perform the duties of the position.

• Experience with supporting the administration of an HMIS system

• Experience analyzing HMIS performance to identify opportunities for system improvement

Preferred Qualifications/Transferable Skills: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Knowledge of the needs of and barriers faced by people of color experiencing homelessness

• Knowledge, skill and experience in advancing racial justice through application of an equity lens in data collection, data management and data analysis

• Experience with, and commitment to, advancing organizational equity goals

• Experience managing, transforming and interpreting complex data and records from multiple sources.

• Experience using and promoting best practices in data analysis, data security, and/or database-related policies & procedures.

• Experience in identifying data report requirements and designing, developing and debugging reports.

• Experience collaborating with and providing technical and analytic assistance to a variety of internal and external stakeholders with varying degrees of data literacy.

• Strong written and verbal communication skills with demonstrated ability to effectively communicate technical concepts to a diverse range of stakeholders.

• Experience with facilitating large group discussions in a digital environment

*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position. 

Note: After you have applied, you will receive the Oregon Veteran Preference Questionnaire in your Workday inbox.  You will need to complete the questionnaire in order for your application to be submitted.

Screening and Evaluation:

The Application Packet:

• A completed online application

• A resume covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities.

• A cover letter that expands on your resume, addresses why you are interested in this position and demonstrates how your experience and skill set align with the minimum and preferred qualifications listed.

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications: We may do an additional preferred review and/or send out additional supplemental questions to identify those  who are most highly qualified.

• Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.

ADDITIONAL INFORMATION:

Routine Telework: This position is designated as “routine telework,” meaning you will be working remotely (from home); a hybrid schedule also is available. As with all routine telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is the Gladys McCoy Building located at 619 NW 6th ave Portland, Or 97209

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans’ Preference: Under Oregon Law, qualifying veterans may apply for veterans’ preference. Review our veterans’ preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.