Hello, we're Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.
As the fifth-largest performing arts center in the nation, Portland'5 Centers for the Arts takes care of treasured public theaters and concert halls that bring music, theater, dance and lecture performances to greater Portland. Portland'5's roughly 73 employees host more than one million patrons each year.
As part of the Metro family, the Portland'5 Centers for the Arts helps make greater Portland a great place to call home. Metro brings people together to shape the future of our area and provides parks, venues, services and tools at a regional scale.
We're seeking reliable, enthusiastic, people-person's to provide exceptional customer service as they sell tickets for various events at the Portland'5 Centers for the Arts in downtown Portland. At Portland'5, we hire a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all of our employees can thrive.
We currently have multiple part-time positions available. With a variety of shift hours from weekday, day hours to event shifts 3-4 hours long in the evening and on weekends. The hours will fluctuate depending on event shifts available and the time of the year.
As the Ticket Seller you will:
- Sell tickets on Paciolan, Arts People, and possibly other computer systems and hard and roll tickets.
- Provide over-the-counter, e-mail, and telephone customer service to patrons; including requests for gift certificates, seating requests for wheelchair accessibility and other special seating needs.
- Process and pull the will-calls, mail orders and maintain filing.
- Update event information books and brochure rack on a daily basis.
- Transfer computer event maps onto seller seating charts via color code and section numbers.
- Write and authorize VISA and MasterCard transactions.
- Work the "Will Call" window during events.
- Balance sales at the end of the shift.
- Update other facility event information.
- Maintain the work area by keeping it clean and orderly.
- Assist others in this position who have less knowledge.
Attributes for success:
- Outstanding ability to communicate clearly, concisely and in a courteous manner both orally and in written form.
- Work effectively and successfully in stressful and sometimes difficult situations.
- Proven ability to adjust speed of work to get patrons in on time while remaining calm under pressure.
- Enjoys working independently as well as in a team environment.
- Is passionate about providing superior public service in a team environment.
- Proven record of being on time, following through on tasks and being accountable.
- Understands computer systems and various software including Microsoft Office.
- Experience handling money and making change efficiently and accurately.
- Experience entering data into various systems accurately and quickly.
- Has the skillset to become familiar with all seating arrangements and physical layout of all facilities.
- Capability to read and comprehend information on tickets to relay information as needed.
- Ability tolerate inclement weather conditions.
- Ability to stand for long periods of time.
DIVERSITY AND INCLUSION
At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro's goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.
Learn more about Metro's Diversity Action Plan
TO QUALIFY
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.
Minimum qualifications:
- High school level math and spelling skills; AND
- One year experience handling money; AND
- One year working directly with the general public in a high volume situation; AND
- One year experience computer/typing; OR
- We will consider any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of the position.
- Must be available to work a variety of hours; including days, evenings, weekends and holidays. The schedule worked will primarily be 3-4 hours in the evening (starting time near 5:15 p.m.), and on weekends, usually not more than one or two shifts per week.
If this statement is true for you, then you may be ineligible to apply:
If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.
Like to have qualifications:
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience.
- Previous ticket selling experience
- Knowledge and experience with Paciolan
SCREENING AND EVALUATION:
The application packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.
- A completed online application; AND
- Complete responses to the supplemental questions
The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.
- Initial review of minimum qualifications
- In-depth evaluation of application materials to identify the most qualified candidates
- Consideration of top candidates/interviews
- Testing/assessments (if applicable)
- Reference check
- Background, driving records check for finalist candidate (if applicable)
COMPENSATION, BENEFITS, AND REPRESENTATION
The salary range for this position is $21.67 an hour.
This position is eligible for overtime, and is represented by ITASE, Local B-20. It is classified as a Ticket Seller (Download PDF reader) . Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions.