Who We Are:
Oregon Food Bank (OFB) believes that no one should be hungry. Our mission is to eliminate hunger and its root causes. We believe that food and health are basic human rights for all. We know that hunger is not just an individual experience; it is also a community-wide symptom of systemic barriers to employment, education, housing and health care such as systemic racism, sexism, and cissexism. That's why we work systemically to achieve our mission to end hunger: we foster community connections to help people access nutritious food, and we build community power and strengthen networks of support and the safety net to eliminate the root causes of hunger for good.
We build community power to dismantle systems and policies that drive hunger and poverty.
Oregon Food Bank is an Equal Opportunity Employer, and we strongly encourage applications from candidates who can increase the diversity of our organization and strengthen our capacity to eliminate hunger. We believe strongly in the power of lived experience '” and we actively seek individuals who have experienced hunger and its root causes to join our team. Our organization is stronger because of the leadership of people who have faced food insecurity in their own lives and/or hail from historically under-represented communities. Learn more about our commitment at oregonfoodbank.org/equity.
Who You Are:
You care deeply about community, about people experiencing hunger and hold them in the center of all that you do. You are committed to apply equity as a process and an outcome of your work to disrupt systemic social patterns that promote hunger such as racism, sexism, and cissexism. You have a strong affinity with OFB's 10 Year Vision and are profoundly excited to achieve this vision for and with our community.
Position Summary (Essential Functions):
There are no guaranteed hours for this position and vary week to week. The Receptionist On-call is responsible for covering the Front Desk Associates' tasks and duties. Including but not limited to answering and directing phone calls and emails from OFB guests and stakeholders. As the first point of contact in the building, you will greet staff, volunteers, clients, partner agencies, vendors and all others who enter. As the Receptionist On-Call, you will contribute to the organization's success through strong and effective interpersonal and communication skills, including the ability to remain focused in a high-traffic environment. The Receptionist must be self-directed yet flexible and have the ability to address setbacks, troubleshoot issues, and seamlessly direct multiple priorities at the same time.
Primary Responsibilities:
Provide customer service to all of our guests and stakeholders in a helpful, supportive, friendly and trauma-informed care manner.
Answer and direct calls professionally and efficiently.
Provide educational information and referrals to clients, seeking emergency food assistance. Both in person and over the phone.
Assist staff with navigating organizational information through Standard Operating Procedures (SOP).
Support volunteer shifts related to directions, late arrivals, cancellations and parking.
Accept and provide receipts for money and food donations as needed.
Support with internal communications.
Receive incoming mail, process packages as needed and outgoing mail.
Provide general administrative and back-up support.
Community Room reservation process for Equity Constituents through staff sponsors.
Organizational level responsibilities of employees include:
To be an ambassador and a leader for OFB's vision and mission, a cross-departmental collaborator, and an active contributor to building a movement to end hunger for good by addressing the root causes of hunger: systemic oppressions such as racism, xenophobia, sexism, and cisexism.
In consultation and coordination with the supervisor, actively contribute to:
cross-departmental efforts
work culture activities and programming
advisory and consultative groups such as the Compensation Committee, affinity groups, Equity Ambassadors, Equity Think Tank meetings, among others
plan and engage in professional development activities that strengthen your capacity for your specific role as well as your capacity to contribute and advance organizational goals, OFB's vision and mission.
Identify, share, engage in, and collaboratively adjust and make necessary changes to this description of duties according to the inevitable evolution of the role over time.
Skills and Experience:
Deep passion for eliminating hunger and its root causes.
Multilingual skills at a minimum professional level of proficiency or greater in English and Spanish, defined as being able to speak the languages with sufficient structural accuracy and vocabulary to participate effectively in most formal and informal conversations on practical and professional topics.
Demonstrated success as a Receptionist or Administrative Assistant.
Oral, written communication, and typing skills with a detailed eye for grammar, punctuation and spelling.
Working knowledge of effective reception and customer service practices and experience in operating a multi-line digital phone system.
Experience working with Microsoft Windows and Office Suite, Google Suite, email and internet applications, Ring Doorbell, copiers and basic office equipment.
Basic knowledge of electronic filing and record-keeping systems.
Ability to solve problems, manage multiple priorities, and move complex projects forward while paying attention to details and deliverables. Must be able to handle interruptions and maintain focus on tasks while producing accurate and high quality work.
Customer service skills.
Ability to thrive in a creative, responsive, and fast-paced culture.
Organizational level skills and experience required for employees include:
Disposition and willingness to maximize multiple perspectives to innovate, problem solve and seek creative solutions.
Experience in modeling intercultural competence and demonstrated commitment to equity and social justice.
Demonstrated ability to think strategically, collaborate, take initiative, and to maintain confidentiality.
Project coordination and organization skills; ability to manage multiple projects with attention to detail; ability to handle interruptions, and produce timely, accurate work.
Ability to both work independently and as part of a team; comfortable working in an office environment and offsite.
Ability to thrive in a diverse, creative, responsive, mission-driven, and fast-paced work culture.
Experience of successful multicultural immersion working and/or living within OFB's Equity Constituencies: BIPoC, Immigrants & Refugees, Single Mothers, Trans and Gender-Non-Conforming folx.
Multicultural Immersion defined as: Actively integrated in one or more communities, interacting with individuals and groups, and seeking to understand the diversities within and between communities by being there and engaging in daily life activities.
Preferred Qualifications: