Medical Services Supervisor - RN

Job Summary:

Medical Services Supervisor - RN is responsible for overseeing health services as well as coordinating the provision of timely, appropriate health services for clients in care. Supervises the medical coordinator and provides appropriate staff training on medical, dental, and public health topics relevant to pediatric, adolescent, and migrant health. Responsible for developing and maintaining policies and procedures for confidential health record management, triage of health concerns, medical emergency response, environmental health and safety, and post-release health-care planning/care coordination.

Duties and Responsibilities: 

• Manage the ORR medical services department and its employees, ensuring departmental compliance with all pertinent Office Refugee Resettlement and state health care regulations, contract and internal policies and procedures.
• Administer and oversee nursing healthcare and services, including mental health nursing care/services, to clients ensuring all daily health care needs are complete and in compliance with state regulations, Joint Commission and Division of Health for Unaccompanied Children & Morrison.
• Coordinate healthcare services between the program and off-campus healthcare providers to maintain appropriate and relevant continuity of client healthcare. Gather and provide relevant documentation to ensure continuity of care.
• Provide leadership and direct supervision to assigned staff: 
  • ?Provide supervision and performance evaluations following agency protocol and policy. 
  • ?Implement discipline and termination procedures when needed; monitor and review work performed under the direction of the Program Director. 
  • ?Ensure all staff are trained as stated in guidelines for program, agency and grant requirements. 
  • ?Provide regular individual supervisory meetings with staff and team meetings. 
• Oversee/provide training regarding medication dispensation and documentation to assigned Medical Service Coordinator and Youth Care Workers, ensuring that medications are available as needed, stored properly, and administered in a timely and safe manner.
• Develop & maintain policies and procedures for medication administration. Responsible for creating new trainings offered to personnel who administer medication to client in care.
• Ensure that health services staff and treatment staff learn and follow agency policies and procedures regarding health care and administering medications to clients.
• Ensure that appropriate and adequate infection control activities occur at the Program.
• Conduct regular reviews of Medication Administration Records for compliance.
• Work with Medical Services Coordinators on insurance pre-approvals for medical services, as well as oversight in the completion of discharge documentation, and other medical-related paperwork such as Serious Medical Procedures
• Act as a liaison between the program, agency and new healthcare providers.
• Participate in multi-disciplinary team meetings and discussion.
• Attend psychiatric assessment and follow-up meetings regarding management of psychiatric medications and psychiatric disorders as needed.
• Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization. 
• Participate in Agency’s Medical Administration Committee
• Review client level events related to medication administration &/or healthcare errors.
• Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.  
• Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization.
• Other duties as assigned by supervisor.

Competencies: 

• Ability to conduct and document comprehensive physical/mental health assessments in an organized manner.
• ?Ability to lead a group of staff and clients.
• Ability to deliver primary care to youth in the program.
• Knowledge of psychotropic medication; purposes and side effects.
• Ability to offer medical perspective and observation to team.
• Ability to communicate effectively both verbally and writing with a broad variety of people, including staff, supervisors, and managers.
• Ability to coordinate, manage and complete various projects in a timely and efficient manner.
• Demonstrated ability to exercise tact, discretion and judgment while working with a variety of people.
• Demonstrated understanding of an ability to maintain appropriate professional boundaries while working with others and in handling confidential information.
• Implements intervention strategies consistent with client information and goals.
• Demonstrates the ability to recognize professional limitations and seeks supervision when appropriate.
• Acknowledges and respects all individuals and demonstrate openness to providing trauma-informed responsive care and treatment to clients and their families.
• Demonstrates knowledge and skill in assessing suicide risk factors and facilitating screening and triage.
• Demonstrates sufficient knowledge to support clients experiencing a mental health crisis including de-escalation techniques and facilitating access to appropriate crisis services.
• Understands and complies with mandatory reporting requirements. Use developmentally appropriate and trauma informed approach to follow agency protocol for assessment and intervention.

Required Position Qualifications:

• Minimum of 1 year of employment in public health or a heathcare setting with demonstrated experience in care coordination, heath administration or direct clinical care
• Licensed Registered Nurse with a bachelor’s OR
• Higher health-related qualification (e.g. Physical Assistant, Nurse Practitioner) skills required.

Preferred Position Qualifications: 

• Bilingual abilities, including the ability to speak, read, write, and translate documents in Spanish.   
• Experience in child and/or adolescent health care preferred.

Other Requirements:

• Must complete bloodborne pathogens training first day of employment and annually thereafter.
• Pass a criminal history background check though Morrison and a suitability determination investigation through the U.S. Office of Personnel Management. For further information review :https://www.opm.gov/suitability/suitability-and-credentialing-faqs/  
• Must work some evenings and some weekends, as needed and scheduled.
• Must be available for periodic, medically related, on-call coverage
• CPR/SFA obtained within 30 days of employment and kept current.
• Must complete and maintain required trainings.
• Must pass language testing if applicable

For positions that require driving:

• Must hold valid driver’s license— Oregon or Washington within 30 days of hire
• If driving personal vehicle, must maintain minimum auto insurance policy

Working Conditions:

Environment: Work is done in clinical offices, community settings, including Morrison Residential, administration buildings, public locations, and social service sites. Breaks and meals are subject to interruption. Universal Precautions and remaining alert to the environment are critical to address the potential for violent behavior, exposure to disease, biohazards, noise, and contaminants.

Mental demands: Work assigned is diverse and may involve addressing new and unique circumstances. The work might be unpredictable and disrupts planned tasks, requiring flexible time management.