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Program Representative 1

Oregon State University | Corvallis, OR

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Posted Date 11/26/2024
Description
This recruitment will be used to fill one full-time Program Representative 1 position for the Office of the Registrar at Oregon State University (OSU).

The Office of the Registrar (OtR) is an Oregon State University mission-critical unit. We serve as an innovative partner, providing a clear path for student success. Institutional integrity is ensured through our strict adherence to confidentiality. We provide enrollment and instructional services, maintain academic history, and offer support services to students, staff, and faculty. We can provide continual outstanding service because of our commitments to excellence, equity, collaboration, and innovation. The Office of the Registrar provides a welcoming and inclusive work environment, in which everyone is treated with dignity and respect and is valued for their contribution to student success at Oregon State University.

The Academic Records and Compliance Representative is a Program Representative 1 position in the Office of the Registrar. The essential function for an incumbent is the ability to represent limited programs, articulation of policies and processes across program units, while managing a variety of operation support systems, technical tools, and program review systems. The incumbent will have responsibility, under the guidance of the Assistant Registrar for Records and Registration, for the support of students, faculty, administration, and other agencies/organizations outside OSU and may seek guidance from Program Representative 2 employees. This is a mission critical position in the Office of the Registrar ensuring the success of service delivery to diverse groups and units at OSU.
 
Position Description Summary (click here for full description)
  • 40% Academic Programs & Compliance Representation
  • 30% Service Requests Review
  • 15% Program Monitoring
  • 10% Operations Review
  • 5% Other duties as assigned

Minimum Qualifications

  • Two years of technical or professional-level experience advising and/or instructing the public concerning specific programs or processes, monitoring programs, or performing participant reviews.
  • Experience providing exceptional customer service in a variety of modalities with the confidence to act when critical situations arise.
  • Experience interfacing with large systems or enterprise software and databases.
  • Ability to analyze complex issues and situations, identifying alternative solutions, forecast of consequences and recommendation of an effective course of action.
  • Experience with the Microsoft Office suite.
  • Experience in an office setting, advising and/or instructing people about processes and/or procedures.
  • Ability to promote policy and regulation equality and integrity in all work, ensuring diverse needs of OSU’s students are appropriately addressed.
  • Experience working in a team environment with frequent interruptions and distractions.
  • Excellent written and verbal communication skills, with the ability to explain policies, procedures, and regulations

Preferred Qualifications

  • Experience working in higher education.
  • Ability to work within an environment where ambiguity and the ability to pivot quickly are commonplace.
  • Experience with a student information system, (e.g., Banner, Colleague).

 
Salary22.40 - 34.11 Hour
Location
In-Person
Position Type
Full Time
Experience
2-5 years
Job Category
Education & Training | Government & Public Administration

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