The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Bilingual Preferred (Languages Specified)
You do not need to be bilingual to apply or be considered for this position. If you are bilingual, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language. If interested in using your bilingual language skills, upon passing the test, you will receive 5% bilingual differential pay. Preference will be given for the following bilingual language skills in, Spanish, Russian, and Vietnamese. (In that order.)
Opportunity awaits! Do you have a passion for serving Oregon's most vulnerable community members? Are you an innovative, compassionate and hard-working individual who thrives when working as part of a team? If this sounds like you, you could be the newest addition to our team, and we sincerely hope you consider joining us.
Summary of Duties
As an Eligibility Worker, you will:
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Play a critical role in providing a safety net that supports better outcomes for Oregonians.
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Provide resources that support individual and family stability.
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Determine eligibility for people applying for various programs and benefits through interviewing, gathering and assessing information. Programs we administer include Supplemental Nutrition Assistance Program (SNAP), Long Term Care (LTC) services, Temporary Assistance to Needy Families (TANF), Employment Related Day Care (ERDC), Domestic Violence services and various Medicaid (Health insurance) programs.
Minimum Qualifications
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Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients and interpreting and applying the policies, rules, and guidelines applicable to the client's situation.
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An equivalent combination of education, training, and experience relative to the class concept.
Essential Attributes
We are looking for candidates with:
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Commitment to team: Demonstrated experience developing meaningful relationships with colleagues that foster trust, inclusivity and respect.
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Commitment to Equity: Experience providing service through a diversity, equity and inclusion lens that exemplifies our Equity North Star values of inclusivity, equity, service and well-being.
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Managing high volume of work: Experience completing tasks, projects and obligations within the deadlines that produce high-quality outcomes.
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Communication: Experience adapting communication style to explain complex information such as rules or procedures verbally and in writing to diverse audiences.
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Customer focus: Experience providing customer service to a high volume of diverse customers in a manner that demonstrates active listening and compassion.
Attention all candidates!
Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
Working Conditions
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The work schedule is 8 a.m. – 5 p.m., Monday – Friday on site and in-person at the Oregon City ODHS branch office.
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Contact with the public, including contact with Oregonians experiencing emotional and financial stress.
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Serve a diverse range of customers with compassion and professionalism through a trauma informed lens.
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May require sitting at a computer or telephone for prolonged periods of the workday.
Background Checks and Requirements
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If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
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The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Benefits
Employment Preference
Veterans’ preference:
General Information
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This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
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This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
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The recruiter for this position is Amy Acree. If you contact the recruiter, please include the job requisition number.
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Email: amy.acree@odhs.oregon.gov
Note: “The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.”