Make an impact:
The City of Salem is seeking a full-time Customer Service Specialist 1 (CSS1) to join our Customer Service Center team within the Enterprise Services Department. The CSS1 will be serving as the point of contact and providing excellent internal and external customer service on a wide range of City services and programs. Become part of an opportunity to work in a dynamic team with the City of Salem, where you will be part of a city-wide initiative to provide a positive customer experience through consistency, efficiency, and resourcefulness. This job is not eligible for remote work.
Learn and grow:
Learn and grow in this role by being part of a team that supports enterprise-wide initiatives. The vision of the Customer Service Center is to provide a one stop shop that is valuable, innovative, and efficient to create a positive customer experience.
What you will do:
The Customer Service Specialist 1 position will provide services, including accepting payments, maintaining financial records or other information in various systems, issuing licenses and non-developmental permits, processing registrations, and answering general inquiries as well as providing additional City services. You will perform complex customer services transactions involving looking up information, cash handling, problem solving, as well as duties involving financial and accounting, account reconciliation, accounts payable, purchasing and tracking. This role will require independent judgement in making decisions, meeting deadlines, review of documents for accuracy, completeness, and appropriate designations.
The successful candidate must be able to communicate efficiently and develop effective working relationships with all levels of management, subordinates and customers, and experience providing customer service to diverse communities. The CSS1 works under general supervision and the supervision of other employees is not a responsibility of this role.
The CSS1 position is an entry-level, flex opportunity in the Customer Service Center and may be reclassed to a Customer Service Specialist 2 classification after successful completion of one-year probationary period as Customer Service Specialist 1, having demonstrated the knowledge, experience, and proficiency to perform complex customer service transactions in all service areas of the Customer Service Center.
Click here to learn more about our Customer Service Center and how we support our community.
What can we offer you for all your hard work?
- 5% Bilingual incentive for qualifying candidate.
- Medical, dental, and vision coverage for you and your family.
- Paid vacation and sick time in accordance with City policies.
- Competitive pay.
- Employer-paid PERS contribution of 6%.
- Opportunity for voluntary pre-tax contributions to a 457b account.
- Health care and dependent care flexible spending accounts.
- Voluntary long-term care.
- Employee wellness program.
- Employee assistance program.
- Employee health clinic.
- Position schedule is Monday through Friday, between the hours of 7:00 a.m. – 6:00 p.m.
- The City of Salem offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education. We encourage you to clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Learn more about Equal Pay.
What are the minimum qualifications?
- Must pass the pre-employment background check.
- High school graduate/GED and two years of direct customer service experience including one year of cashiering experience, or any combination of experience and training that demonstrate possession of the knowledge, skills and abilities as listed, and ability to perform the essential job functions.
- Must be able to work rotating shifts as assigned.
- Hiring managers do not have access to view resumes as part of the application review process, please make sure to give detailed information in your application that includes your experience, knowledge, skills, and abilities as requested in the supplemental questions and job advertisement.
Preferred Qualifications (Not required to apply):
- Bilingual skills preferred.
What will you bring along?
- Providing prompt, friendly, and efficient customer service to diverse communities;
- Demonstrating professional demeanor throughout customer interactions;
- Effective working relationships with all levels of management, subordinates and customers;
- Respect, seek to understand, and value individual differences to foster and support a diverse and inclusive workplace;
- Great communications skills.
About us:
Salem is the second largest city in Oregon and the capital city. Centrally located in the Willamette Valley, Salem is 49 square miles in size and extends across to counties, Marion and Polk. The community has well-established neighborhoods and carefully preserved historic buildings with wide diversity and a family-friendly ambiance. The city is home to nearly 180,000 residents. For a full community profile detailing demographics and housing statistics, visit the City of Salem website.
The City of Salem organization has eight primary departments: Community Services, Finance, Fire, Enterprise Services, Legal, Police, Public Works, and Community Planning and Development. Several departments also have functional divisions within their department. The City of Salem employs roughly 1,350 talented and dedicated staff members and works collaboratively with five labor unions.
Where can I find out more about the position?
Go to the menu option for Class Specifications and search for Customer Service Spec 1.
How can I apply?
The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to, and learning from each other, we are better able to serve the community.
To apply, click on the green “Apply” button to complete your application. Make sure that you specify how you meet the qualifications outlined in the class specification and complete the application.
Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.
You may subscribe for automatic notification of job openings at the City through the Job Interest Cards – sign up today!
For more information about employment at the City of Salem, please visit our website at www.cityofsalem.net/jobs.
This announcement is not an implied contract and may be modified or revoked without notice.