SBH is a litigation firm located in downtown Portland that emphasizes representation of employers, insurers, and claims administrators in all matters relating to employment including workers’ compensation, Longshore, OSHA, wage and hour, discrimination and related litigation.
We are seeking a full-time IT Specialist to join our team. Duties include, but are not limited to:
- Respond to inquiries about technical issues via phone, email, chat, or in person
- Diagnose, troubleshoot, and resolve technical hurdles, bugs, and software and hardware issues
- Provide step-by-step instructions and documentation to help users solve problems
- Install, configure, and sustain ongoing usability of desktop/laptop computers, peripheral equipment, and software
- Escalate complex technical problems to IT Administrator as needed
- Keep record of problems and solutions for future reference
- Follow up with users to ensure they are satisfied with IT service and resolutions
- Communicate user feedback with appropriate internal teams
- Inform users about IT products, services, and periodic system updates
- Maintain comprehensive technical documentation and keep service catalogs up to date
- Recommend improvements to IT procedures
- Assist IT Administrator in monitoring and implementing security measures
- Assist IT Administrator in installing and updating company software and hardware as needed
- Assist IT Administrator in replacing or updating computer systems
- Assist IT Administrator with server maintenance and new hire set-ups
- Develop and implement strategies to streamline inventory management processes
Qualifications
- In-depth knowledge of computer systems and mobile devices
- Hands-on experience with troubleshooting and resolving technical issues
- Excellent communication and interpersonal skills
- Familiarity with inventory management systems and best practices
- Customer-oriented and patient
- Experience working with Salesforce and Microsoft 365 is a plus
- Certification in relevant IT fields is a plus
SBH Legal offers a comprehensive benefits package including health insurance, 401K, Flexible Spending Accounts, employee assistance programs, life and long-term disability insurance, paid parental leave, paid time off, paid holidays, and discretionary year-end bonuses. You can also bring your dog to work, enjoy a meal with colleagues while discussing the current book club selection, or work up a sweat in the on-site fitness room.
SBH Legal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to the employee’s race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, physical or mental disability, or on any other basis prohibited by applicable law.
Qualified candidates should submit their resume to humanresources@sbhlegal.com.