The Public Works Department is hiring an Admin Analyst I to fill the PW Dispatch Lead role
Make an impact:
Public Works plans, constructs, and maintains the City’s infrastructure including roadways and lanes and water, stormwater, and wastewater utility services. The Public Works Dispatch center is a 24-hour 365-day operation that receives and responds to emergency and nonemergency service requests for public infrastructure-related issues. The Public Works Dispatch Center is critical to the daily functions of the Public Works Department with typical duties including obtaining and recording information; initiating responsive actions to alarm notifications and service requests; dispatching appropriate equipment and personnel for response; maintaining radio/phone contact with crews in the field; coordinating with emergency and other public/private agencies; managing a variety of records including call logs for service; operating multiple telecommunications and information systems including computer aided dispatch (CAD), call center telephone system, radio systems, and alarm/camera/security monitoring computers and equipment; and monitoring a variety of radio frequencies which may result in the transmission of requests to other agencies.
What you will do:
We need an enthusiastic individual to lead Public Works dispatch staff, analyze information, and provide guidance and solutions. This position monitors and assists the dispatch team including conducting new dispatcher and ongoing training; recommending and assisting with implementing procedures; handling escalated customer calls; completing specialty projects; serving as superuser of various software systems; and resolving complex issues. The Dispatch Lead also performs dispatch duties and works an assigned shift interacting with the public, internal departments, local jurisdictions, outside agencies, and local fire and police responders.
The work involves a high degree of judgement and responsibility for call and data management, follow up, dispatching work crews, and coordinating with emergency personnel and other agencies. Work schedules include a variety of day, swing, and graveyard shifts to meet the operational needs of a 24-hour, 365-day operations. All Dispatch staff, including the Dispatch Lead must be willing and able to work any shift as well as overtime as needed. Dispatch staff may work alone or with others depending on the shift. Shifts are bid on by seniority.
What can we offer you for all your hard work?
- 5% Bilingual incentive for qualifying candidate.
- Medical, dental, and vision coverage for you and your family.
- Paid vacation and sick time in accordance with City policies.
- Competitive pay.
- Employer-paid PERS contribution of 6%.
- Opportunity for voluntary pre-tax contributions to a 457b account.
- Health care and dependent care flexible spending accounts.
- Voluntary long-term care.
- Employee wellness program.
- Employee assistance program.
- Employee health clinic.
- Position schedule is 40 hours a week and will vary due to being a 24/7/365 operation.
- The City of Salem offers a comprehensive and equitable base salary within the listed range based on your experience, skills, and education. We encourage you to clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Learn more about Equal Pay.
What are the minimum qualifications?
- Must pass the pre-employment criminal background check.
- Depending on area of assignment, may need to pass the pre-employment drug test (including marijuana).
- May require an Oregon Driver's license and a driving record that meets the City of Salem's driving standards.
- Bachelor's degree from an accredited college or university in business administration, public administration, or a related field; and one year of professional administrative level experience involving review, analysis, and preparation of recommendations, development of administrative policies, procedures and systems; or any combination of experience and training that demonstrate possession of the knowledge, skills, and abilities as listed, and ability to perform the essential job functions.
- Depending on the area of assignment, may have to pass a criminal background check necessary to obtain Criminal Justice Information System clearance and Law Enforcement Data System certification within 30 days of hire (clearance must be maintained throughout employment).
Hiring managers do not have access to view resumes as part of the application review process, please make sure to give detailed information in your application that includes your experience, knowledge, skills, and abilities as requested in the supplemental questions and job advertisement.
Preferred Qualifications:
- Typing certificate required – 35 wpm with 95% accuracy rate.
- Two years of experience with 24-hour call center, dispatch, or other related area involving public contact or customer service.
About us:Salem is the second largest city in Oregon and the capital city. Centrally located in the Willamette Valley, Salem is 49 square miles in size and extends across to counties, Marion and Polk. The community has well-established neighborhoods and carefully preserved historic buildings with wide diversity and a family-friendly ambiance. The city is home to nearly 180,000 residents. For a full community profile detailing demographics and housing statistics, visit the
City of Salem website.
The City of Salem organization has eight primary departments: Community Services, Finance, Fire, Enterprise Services, Legal, Police, Public Works, and Community Planning and Development. Several departments also have functional divisions within their department. The City of Salem employs roughly 1,350 talented and dedicated staff members and works collaboratively with five labor unions.
The Public Works Department values employees and their professional development. If you are someone that takes pride in collaborating on innovative ideas, proactively responding to community needs, and being a good environmental and financial steward, we look forward to meeting you! The Public Works Department promotes a healthy work life balance, while maintaining the utmost dedication to the health, safety, and welfare of our community, including our team!
Where can I find out more about the position?
Go to the menu option for Class Specifications and search for Administrative Analyst I .
How can I apply?
The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to, and learning from each other, we are better able to serve the community.
To apply, click on the green “Apply” button to complete your application. Make sure that you specify how you meet the qualifications outlined in the class specification and complete the application.
Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.
You may subscribe for automatic notification of job openings at the City through the Job Interest Cards – sign up today!
For more information about employment at the City of Salem, please visit our website at www.cityofsalem.net/jobs.
THIS ANNOUNCEMENT IS NOT AN IMPLIED CONTRACT AND MAY BE MODIFIED OR REVOKED WITHOUT NOTICE