The Oregon Zoo is seeking enthusiastic individuals for the role of Guest Services Workers to join our Admissions team in a flexible, variable hour capacity. In this position, you'll have the opportunity to engage in a variety of responsibilities that may include selling tickets, scanning tickets, greeting guests, operating the carousel, managing event entry and support, assisting with field trips entry, supporting special events and more.
As a key member of our Admissions team, you'll need to be adaptable and willing to take on different roles depending on zoo's needs. This position requires availability for a variety of shifts, including nights, weekends and holidays. Schedules varied and can change based on weather and events at the zoo, with increased hours during school breaks, holidays, summer, and Zoo Lights season. We are currently looking for applicants who can commit to working at least three days per week, including evening availability and one weekend day.
As a Guest Services Worker you will:
- Provide excellent customer service and interact with guests and staff in a welcoming and positive manner. May be assigned to various locations, such as admissions, private and public events, special exhibits and zoo attractions such as the carousel and train.
- Operate scanning equipment, POS cash registers, credit card terminals and other admissions related equipment. Handle cash and all other forms of payment responsibly, count money and deposits. Follow all cash recycling procedures and policies.
- Sell and scan zoo products, tickets and services.
- Always assist the public and staff in a professional and courteous manner.
- Greet and orient school groups and other groups about visit expectations and logistics; monitor the safety of people entering and exiting; ensure groups have checked in and are paid in full.
- Communicate professionally and effectively with the public by answering questions about zoo ticketing, exhibits, facilities, upcoming zoo events, and zoo regulations and rules.
- Assist private event rentals; monitor access control and provide navigation assistance for vendors, including helping with set-up and take down. Assist in ushering, greeting, bag check and staffing for special events and attractions as requested.
- Staff with valid driver licenses who complete training may operate golf cart type vehicles to pick up and drop off visitors at locations around the zoo, and to transport goods, people and equipment.
- Assist in closing of locations by turning off and cleaning equipment, preparing work areas for next day and informing lead or manager of needs for following day.
Attributes for success:- Exceptional customer service skills with the ability to anticipate guest needs and maintain a positive and professional demeanor
- Ability to learn Admissions operating procedures
- Ability to have regular, reliable, and punctual attendance
- Demonstrated ability to perform cashiering duties; ability to operate a "point-of-sale" cash register system; and demonstrated accuracy with cash handling including perform routine math calculations with accuracy
- Ability to build and maintain positive relationships and contribute to a positive team atmosphere; engage others in ways that foster respect and trust
- Ability to encourage and appreciate diversity in people and ideas ' seek to understand the perspectives of others Work in a safe manner and follow safety policies, practices and procedures including safely operate vehicles including golf carts
- Ability to work irregular hours, including holidays, days, evenings, and weekends
- Flexible; adjust to varying work environments, job tasks, and methods of instructions, self- motivated; independently make decisions and exercise good judgment; organize one's time to efficiently complete work
TO QUALIFY
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.
Minimum Qualifications:- High school diploma, GED or sufficient education to demonstrate the ability to read instructions and to perform routine math calculations with accuracy
- One year of experience providing customer service in a public setting One year of paid experience with service-level cashiering.
- We will consider any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the duties and responsibilities of the position.
Shift and schedule: As a member of the Admissions staff, you'll need to be flexible with your availability, as shifts may include nights, weekends, and holidays. Your schedule will vary based on operational needs, weather conditions, and special events at the zoo, including school breaks, holidays, summer, and the ZooLights season.
These positions are considered variable hour with no fixed schedule, and we anticipate employment from October 22 to January 5, with the possibility of starting in end of September based on zoo event needs.
If interested in this opportunity and would like to apply or read more, visit our website by September 24 at 5pm PST.
https://www.governmentjobs.com/careers/oregonmetro/jobs/4648038/guest-services-worker-variable-hour?pagetype=jobOpportunitiesJobs