Outreach Specialist

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Closing Date (Open Until Filled if No Date Specified):

The Opportunity:

No One Should be Homeless - Everyone Needs a Safe, Stable Place to Call Home!

The Joint Office of Homeless Services (JOHS) was established in 2016 to oversee the delivery of services to people experiencing homelessness in Multnomah County. The office represents a shared commitment between Multnomah County and the City of Portland to make it easier for those in need to access services and housing. The Joint Office's work aligns directly with the County's mission and vision to serve the needs of those who are most vulnerable by providing a safety net of quality services that are developed using an equity lens and a commitment to social justice.

We are seeking a dedicated and passionate Outreach Specialist to join our team in tackling the critical issue of homelessness in our community. This pivotal role will be instrumental in coordinating and aligning outreach efforts across various agencies, ensuring individuals experiencing homelessness receive the support and services they need. This position will work to ensure that the outreach is happening in a manner that is coordinated and in alignment with what is expected in our service contracts. This will involve routine engagement with the contracted providers, occasional field work with contracted outreach teams, and review of outcomes and output reports. '‚ '‚'‚'‚'‚'‚

If you are a creative problem solver who is self motivated, dedicated to outreach for homeless services, and you pride yourself in your trust and relationship building skills we encourage you to apply today! This is a unique opportunity to contribute your skills and expertise to a vital cause and work alongside dedicated professionals committed to creating a more just and equitable community.

Key Responsibilities:

Programmatic Support:

• Serve as a subject matter expert in navigation and outreach services.

• Develop, implement, and monitor policies, procedures, and goals associated with outreach services.

• Collect and analyze data to evaluate program performance.

• Prepare reports and recommendations for process improvement and program development.

• Develop informational resources and conduct outreach workshops.

Navigation and Outreach Operation Support:

• Lead outreach coordination efforts across multiple jurisdictions and organizations.

• Represent JOHS and outreach programs to the public and stakeholders.

• Develop and maintain data collection systems to track outreach activities.

• Ensure geographic coverage and programmatic equity in outreach efforts.

• Assist with severe weather response.

Homeless Services System Planning, Development, and Implementation:

• Gather and analyze data to evaluate program performance and inform policy development.

• Support process improvement and program development.

• Conduct community outreach and apply an equity lens in developing new initiatives.

• Evaluate and prioritize best practices for homeless services.

Find out more about JOHS's recruitment process here!

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

Minimum Qualifications/Transferable Skills:

• A Bachelor's Degree and one (1) to four (4) years of experience that demonstrates the ability to perform the duties of the position OR equivalent transferable skills and experience of 5-8 years.

• Must pass a reference check. Three references will be requested of top candidates in the final stages of recruitment. One reference must be a current or former supervisor.

Preferred Qualifications/Transferable Skills: You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Deep understanding of homelessness issues and outreach strategies.

• Excellent communication, coordination, and collaboration skills.

• Strong data analysis and reporting capabilities.

• Ability to work independently and as part of a team.

• Commitment to equity and social justice.

• Experience in program development and implementation is a plus.

• Working knowledge and experience of:

  • Working with individuals and families who have experienced homelessness, and/or are households that are low income and marginalized/disenfranchised.

  • Advancing racial justice, understanding how systems of oppression intersect, and applying an equity lens in policy and programming processes.

  • The needs of and barriers faced by people of color experiencing homelessness.

  • Providing culturally responsive services to people with diverse cultural and experiential backgrounds.

The Application Packet:

• A completed online application including a resume and cover letter. If your application does not include these two documents your application will be considered incomplete and not considered further.

• A resume covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, and a summary of your responsibilities.

• A cover letter that expands on your resume, addresses why you are interested in this position and demonstrates how your experience and skill set aligns with the minimum and preferred qualifications and the primary responsibilities of this role.
  

The Selection Process: For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications

• An evaluation of application materials to identify the most qualified candidates. Subject matter experts will evaluate your resume and cover letter based on a rubric that has been built from the qualifications listed in this job announcement and the primary responsibilities of this position.

• Consideration of top candidates through interview/s and/or assignments.

• Reference check of three references with one being a current of former employer.

Hybrid Telework: This position is designated as 'œhybrid telework,' meaning you will be working both remotely (from home) and in person at an onsite location. The designation of Hybrid Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. The onsite work location for this position is the Gladys McCoy Building located at 619 NW 6th Ave Portland, Oregon 97209.

Serving the Public, Even During Disasters

Everyday, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.

Diversity and Inclusion: At Multnomah County, we don't just accept difference; we value it and support it to create a culture of dignity and respect for our employees.

We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran or protected veteran status, genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.

Veterans' Preference: Under Oregon Law, qualifying veterans may apply for veterans' preference. Review our veterans' preference page for details about eligibility and how to apply.

Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.

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Application information may be used throughout the entire selection process. This process is subject to change without notice.

Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.

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