Compliance and Security Clearances Specialist

Relay Resources is an Equal Opportunity Employer that strives to create a diverse workforce and an inclusive culture and believes each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the organization to adjust the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors. 

Disabled people / people with disabilities and neurodivergent people are strongly encouraged to apply.

Relay Core Competencies:

Focus on Strengths 

Prioritize Informed Action 

Communicate Clearly 

Champion Disability Inclusion 

Build Supportive Relationships 

The Security Specialist serves in a customer-facing role focused on personnel security clearance functions for Relay and Contracts team.  The Security Specialist is a resource to the Social Enterprises, however they are responsible for managing personnel security functions for the whole organization.  

1. Security – 70% 

• Submit completed applications for employee security clearance to agency and customer contacts, including new hire and renewal applications 

• Follow-up with department managers and supervisors related to employees expired or expiring security clearances  

• Enter and update Kronos with security badge clearance information, including expiration dates and tracking renewal requirements 

• Coordinate with employees to pick up badges as needed 

• Maintain complete, accurate, and up to date security clearance records and provide security clearance status information to department managers and SDTMs  

• Enroll employees for online CJIS Training   

• Maintain confidentiality of DOD (DSS) debriefed cleared employees’ personal information and ensure security of documents handling and storage process  

• Return expired badges to customers when necessary 

2. Customer Service – 20% 

• Serve as a primary point of contact with external security administrators 

• Manage customer concerns as they relate to personnel security clearances and sub-contractor clearances  

• Maintain a focus on timely and professional customer service 

3. Communications – 5% 

• Manage key customer communications related to personnel and subcontractor security clearances   

• Supports the coordination of administrative communications related to security clearances and coordination with onboarding of new employees with HR team

4. Support – 5% 

• Provide notary services as needed for security clearance documents and other business-related documents. 

• 2+ years’ experience working in administration and contracts, or related field 

• Notary public or ability to become one within first 90 days of employment 

• Experience with security document processing experience a plus 

• High School diploma or GED  

• Exceptional professionalism; able to respond to internal and external customers during elevated situations 

• Maintain confidentiality of highly sensitive information 

• Ability to prioritize multiple projects at once and follow through on tasks and projects to completion  

• Ability to support improved business management processes and to advise on such processes 

• Proficient in technology including Microsoft Office (Outlook Word, Excel and Microsoft Project); experience with contract management systems and CRMs, i.e. Salesforce, or HRIS systems a plus 

• Excellent communication skills, including written, verbal and listening; ability to communicate effectively with a diverse population 

• Excellent customer service skills with both internal and external customers 

• Ability to pass criminal history background check and/or fingerprinting as appropriate at any time during employment 

PREFERRED QUALIFICATIONS 

• Able to read contracts to ensure reporting requirements are being met in regard to clearances 

• Attention to detail

KNOWLEDGE, SKILLS, AND ABILITIES 

Knowledge of Microsoft, SharePoint 

Ability to multitask / follow-up / through 

Skills to create and write SOP’s and update as needed 

SCOPE & ACCOUNTABILITY 

Performs duties independently. 

SUPERVISORY RESPONSIBILITY 

Ability to work with moderate supervision and some independent decision making. 

WORK ENVIRONMENT & PHYSICAL DEMANDS 

• Office atmosphere  

• Sitting for extended periods of time  

• Using a variety of office equipment  

• Moderate noise level