System Administrator

Job Title: System Administrator 

Department/Program: Information Technology 

Reports to: Director of IT 

Work location: Sandy, Portland

FLSA status: Exempt/salaried

Salary : $34.38/hr. - $36.70/hr. 

Morrison Child and Family Services: We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care:

• Nonviolence - being safe and doing the right thing
• Emotional Intelligence - managing our feelings so we don't hurt ourselves or others
• Social Learning - respecting and sharing ideas of our teams
• Democracy - shared decision making whenever possible
• Open Communication - saying what we mean and not being mean when we say it
• Social Responsibility - everyone makes a contribution to the organizational culture
• Growth and Change - creating hope for our clients and ourselves
• Equity - Assuring all can survive and thrive

Position/Job Duties and Responsibilities:

• Field incoming help requests from end users via web-based helpdesk, email, telephone and walk in visits in a courteous and professional manner.
• Perform regular file archival and purge as necessary.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site.
• Create, change, and delete user accounts per request.
• Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
• Build rapport and elicit problem details from end users.
• Prioritize and schedule incidents. Escalate incidents (when required) to the appropriate technician or staff.
• Access software updates, drivers, knowledge bases, and frequently asked question resources on the Internet and internal knowledge base to aid in problem resolution.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Perform preventive maintenance, including checking and cleaning of servers.
• Develop help sheets and frequently asked questions/answers for employees and team members.
• Develop an understanding of the unique technology requirements that exist within the organization.
• Suggest and advocate technology solutions and enhancements that meet the need of the business.
• Monitor and Maintain Software Compliance and Maintenance Agreements.
• Manage domain certificates for server compliance.
• Ensure security through access controls, backups, and firewalls.
• Manage Identity management service through Okta.
• Manage IP Security cameras and camera server.
• Maintain and manage Microsoft Office365/Microsoft Security & Compliance.
• MDM management of cell phones and Macbooks (Cisco Meraki).
• Participate in the practice and continuing implementation of the Sanctuary Model.
• Other duties as assigned to ensure successful operation of department.

• Demonstrated ability to learn and maintain knowledge of multiple application areas.
• Ability to perform server deployments, troubleshoot network or firewall issues, support our staff to solve technical issues and manage IT related projects seeing them through to completion.
• Self-motivated and able to work alone with minimal supervision.
• Ability to work collaboratively with teams and individuals from various parts of the agency.
• Ability to work effectively within a diverse culture.
• Possess excellent oral and written communication skills and the ability to adjust communication style to meet the level of technical understanding of each end-user.
• Ability to maintain professional relationships with co-workers, staff, management, and vendors.
• Ability to maintain appropriate professional boundaries and confidentiality.
• Ability to hold each other and yourself accountable to the diversity and uniqueness of all individuals within Morrison, our clients and our community stakeholders.

• Bachelor (4-year) degree, with a technical major, such as Computer Science or Engineering. Four years of directly related work experience may be considered in place of a degree.
• 5 years' experience hands-on Desktop Support Analyst/Technician.
• Experience providing IT services to multi-location, standardized environment.
• System Administration or Systems Engineering certification with Microsoft, Cisco or Linux
• Experience with VMWARE technology and deployment
• Experience with Microsoft Office365/Exchange Server administration (Cloud and On-Prem)

• Bilingual language skills (Spanish) helpful

• Able to work shift hours and days, as assigned and to meet internal client needs. Position may require work outside of usual work hours on occasion.
• Able to pass a comprehensive criminal history background investigation
• Due to the hands-on nature of maintaining systems at multiple sites, must hold a valid drivers' license and maintain minimum auto insurance policy. Position requires the ability to get to different work locations efficiently throughout the workday and sometimes without prior notice.