Milieu Supervisor

Department/Program: SAGE

Reports to:  Assistant Program Director

Work location: Mt. Scott

FLSA status:  Exempt

• Nonviolence - being safe and doing the right thing 
• Emotional Intelligence - managing our feelings so we don’t hurt ourselves or others  
• Social Learning - respecting and sharing ideas of our teams 
• Democracy - shared decision making whenever possible 
• Open Communication - saying what we mean and not being mean when we say it 
• Social Responsibility - everyone makes a contribution to the organizational culture 
• Growth and Change - creating hope for our clients and ourselves

Job Summary: 

The Milieu Supervisor provides leadership, supervision and training for Milieu Counselors to create a safe, supportive, and therapeutic environment for youth in treatment. 

Duties and Responsibilities: 

• Develops and maintains daily client schedules. Designs and implements challenging age, developmental, and cultural and human diversity appropriate activities.
• Coordinates and facilitates recruiting, hiring, supervision and trainings (new and ongoing) for assigned staff.
• Recognizes personal strengths and limitations, feelings and needs.
• Assists Milieu Counselors in setting realistic and achievable goals related to their development as employees.
• Assesses and addresses competency issues in supervisees; feedback is direct, honest and focused on behaviors.
• Creates and maintains Milieu Counselor schedules, and coordinates with relief counselors when necessary.
• Assists clients in identifying and developing their strengths through activities and other experiences. 
• Uses scheduled supervision constructively, seeks feedback to improve performance, and accepts and utilizes feedback to improve outcomes.
• Shares decision making whenever possible. Uses a collaborative approach to problem solving.
• Is present and punctual for scheduled shifts and/or meetings.
• Works well within a team environment, sharing workload, responsibilities, credit, and opportunities.
• Uses scheduled supervision constructively, responds nondefensively and applies supervisory feedback.
• May provide emergency coverage during non-shift times including carrying a phone to support program and staff.
• Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.   
• Participate in staff development, in-services, and training related to workplace effectiveness; model professional behaviors and implement improvements to business practices with awareness of their impact in a trauma-informed behavioral healthcare organization.  
• Other duties as assigned to ensure successful operation of program/department.

Competencies:

• Employ developmentally sensitive expectations in setting appropriate boundaries and limits.
• Respond to behavior while encouraging and promoting several alternatives for the healthy expression of needs and feelings.
• Establishes and maintains effective relationships within a team environment by promoting and maintaining professional conduct, negotiating and resolving conflict, acknowledging individual differences, and supporting team members.
• Demonstrates the ability to recognize professional limitations and seeks supervision when appropriate.
• Acknowledges and respects the diversity of all individuals and demonstrates openness to providing culturally responsive care and treatment to clients and their families.
• Follows safe medication administration practices by adhering to prescribed medication use, including doses and documentation. Seeks consultation to address medication concerns and availability.
• Demonstrates knowledge and skill in assessing suicide risk factors and facilitating screening and triage.
• Acts efficiently and quickly in response to medical emergencies and performs CPR and first aid as needed, following all crisis policies and procedures.
• Demonstrates sufficient knowledge to support clients experiencing a mental health crisis including de-escalation techniques and facilitating access to appropriate crisis services.
• Understands, complies, and supports others with mandatory reporting requirements. Uses developmentally appropriate and trauma informed approach to follow agency protocol for assessment and intervention.
• Verbally, and using physical restraint techniques when necessary, de-escalates crisis situations following agency protocol in a manner that protects dignity and integrity.

Required Position Qualifications:

• High school diploma or equivalent required
• 2 years of experience working with youth or a combination of education and related experience
• 1 year of leadership experience
• Basic computer skills using word processing, spreadsheets, databases and email

 Preferred Position Qualifications:

• Bilingual in Spanish, both written and spoken. Must clear a language proficiency test for Spanish.
• Bachelor’s degree in a social service or field or equivalent education, training and experience
• Direct experience with children and/or adolescents in a residential setting

Other Requirements:

• Shifts may require day, evening, overnight and weekend hours
• Overtime and emergency coverage may be required outside of normal assigned shift hours
• Provides emergency first aid, as needed, and maintains a current standard first aid/CPR certification
• Able to pass a comprehensive criminal history background investigation

For positions that require driving:

• Must hold valid driver’s license— Oregon or Washington within 30 days of hire