Job Title: Psychiatric Services Coordinator
Department/Program: Psychiatric Services
Reports to: Medical Director
FLSA status: Non Exempt
Salary: $22.71/hr. - $24.16/hr. (Bilingual Spanish - $24.75/hr. - $26.33/hr.)Â
Morrison Child and Family Services: We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care:
- Nonviolence - being safe and doing the right thing
- Emotional Intelligence - managing our feelings so we don't hurt ourselves or others
- Social Learning - respecting and sharing ideas of our teams
- Democracy - shared decision making whenever possible
- Open Communication - saying what we mean and not being mean when we say it
- Social Responsibility - everyone makes a contribution to the organizational culture
- Growth and Change - creating hope for our clients and ourselves
- Equity - Assuring all can survive and thrive
Position/Job Summary:The Psychiatric Services Coordinator is responsible for performing a wide range of duties to ensure the efficient delivery of psychiatric services as well as provide administrative support to the Medical Director and Psychiatric Providers. This position can be performed in a remote or hybrid capacity.Â
Position/Job Duties and Responsibilities:
- Provide administrative support to the Psychiatric Services Team including but not limited to the following: scheduling client appointments; coordinating with other service providers; requesting client records; completing pre-authorizations for medication, processing refills, ordering and entering lab values
- Respond to client calls on the Medication Line and answer questions or triage to the appropriate provider
- Maintain centralized data base of clients referred for and/or receiving Psychiatric Services to track provider caseloads and ensure that all clients are seen within the appropriate time frame
- Support the Medical Director with administrative tasks; purchasing supplies; scheduling and coordinating meetings; and new employee recruitment, onboarding, and training.
- Timely documentation of client contacts in Electronic Health Record
- Collaborate with Program Leadership and Program staff regarding psychiatric services
- Participates in assigned staff meetings, other meetings and committees.
- Works effectively on multiple projects from beginning to end. Following through with coordination of individuals, completing tasks and ensuring deadlines are met.
- Provide a high level of customer service to clients, families, staff and outside professionals in a service-oriented, respectful manner using skills in active listening and problem solving. May have contact with clients and families who may have emotional and/or behavioral challenges; addressing, redirecting and/or problem solving with upset, angry, delayed, severely traumatized, and emotionally and/or behaviorally challenged clients and families.
- Performs other related duties as required and assigned.
Competencies:- Adhere to and administer agency and program policies and procedures.
- Communicate clearly and effectively orally and in writing in English.
- Interpret information, utilize critical thinking and problem-solving skills
- Maintain effective working relationships with agency employees at all levels as well as the public.
- Create a working environment that promotes and encourages all team members' participation to attain common and individual objectives.
- Anticipates and responds appropriately to needs and demands as well as demonstrate positive conflict resolution.
- Willingly adapts to constantly changing circumstances while maintaining professionalism.
- Engages in continuous learning and builds knowledge, skills and abilities while addressing new challenges.
Required Position Qualifications: (Minimum qualifications required to be considered for hire into this position)- A high school diploma or equivalent is required.
- 3 years progressively responsible and consecutive office experience.
- Intermediate level computer capabilities in use of databases, web-based environments, word processing, email and spreadsheets.
- Fluent in Spanish with ability to pass Spanish proficiency test in oral and written communication
Preferred Position Qualifications: (preference may be given to those who hold these qualifications; however, candidates who meet the required position qualifications are encouraged to apply)- Knowledge of non-profit and/or social services
- Knowledge of electronic health records
- Experience providing support to medical/behavior health providers
Other Requirements- Pass a DHS criminal history background
- Meets agency driving requirements (if driving for work)
- Works up to 40 hours a week, as specified on employment offer letter, during regular program hours (Monday through Friday 8am ' 8pm); schedule is created with assigned supervisor.
- Travel and perform duties at different agency locations with possible meetings/presentations at other Morrison designated worksites and in the community.
- Language testing if applicable.
We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic. In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted. Applications will be reviewed as received. Morrison reserves the right to make a hiring decision at any point during the posting period. Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP). If your personal values align with our agency's vision and dedication to serving youth and families, please submit your résumé, application, and cover letter to www.morrisonkids.org/careers.