Utility Customer Service Representative

The City of Gresham is accepting applications for the role of Utility Customer Service Representative. This role requires energetic, motivated, task-oriented individuals to provide front-line customer service as part of the Budget & Finance team under the direction of the Financial Operations Utility Billing Supervisor. Working in this role, you will perform a full range of customer service duties in a fast-paced environment. 

Workhours for the full-time position will be Monday through Friday from 8:00 a.m. to 5:00 p.m. The work location for this position is in the office at Gresham City Hall (1333 NW Eastman Parkway). 

What you will get to do:

• Customer Service: First point of contact for utility customers. Demonstrate excellent verbal and written communication skills. Communicate information to customers in the form of notices, emails, face to face and or phone calls. Maintain a helpful, friendly professional manner and foster inclusive relationships. 
• Team Collaboration:   Be a reliable team member. Lend a hand when needed to assist team members with a variety of tasks such as Utility Program Tech billing backup.
• Accurate data entry, report review: With keen attention to detail, take action on various requests and reports out of multiple software systems to ensure system data integrity. Coordinate with internal departments to ensure receipt of information to meet billing deadlines. 
• Plan and organize: Self-motivate and use independent judgment to adhere to tight deadlines while processing incoming items such as customer payments, customer assistance applications, requests for leak adjustment.

Qualities we are looking for:

• People Person: someone who takes genuine interest in others with the ability to help customers navigate city rules and processes, and connects them with internal or external resources.
• Organizer and Planner: Thrives on details, can reprioritize tasks, meet deadlines, remain well-organized, and handle multiple concurrent tasks effectively. Accurately and honestly handle cash.
• Independent Thinker: A quick thinker who navigates between tasks, maintains a positive, can-do attitude with the ability to observe and repeat processes or tasks as they are taught with the goal of self-sufficiency.
• Problem Solver: Knows where to find the answers and seeks to offer solutions that meet or exceed customer needs. Apply innovation and navigate obstacles in a fast-paced environment.
• Continuous Learner: Asks questions, explores new tools, and strives to meet the changing needs and expectations of the City and customers. Technically skilled proficient in standard office software and equipment.
• Effective Communicator: Clearly and diplomatically explains procedures and regulations, even when presenting an unpopular message or interacting with dissatisfied customers.

Minimum qualifications: 

• High school diploma or GED 
• One (1) to four (4) years of customer service and/or general office experience (full-time equivalency)

Any offer of employment is contingent upon successful completion of a criminal background check. 

Selection Process

To apply for this position, click 'Apply' at the top of the linked job posting.

 Required application materials:

• Complete online application (Do not type 'see resume' in any fields or leave work experience fields blank in the application template.)
• Answers to supplemental questions

For more details and to apply, visit:  https://GreshamOregon.gov/jobs

If you have questions, please contact HRRecruiting@GreshamOregon.gov