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The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Opportunity awaits! Do you have experience of the principles and practices of management, including planning, organizing, motivating, and decision making? If you’re looking for a new career, want to make a difference in people’s lives and have a strong desire to help others, the position below may be for you. If interested, apply today!
Summary of Duties
As a Human Services Supervisor 2 / Operations Manager you will:
The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), medical, refugee services, and domestic violence services. The goal of the Self-Sufficiency Program is to help families address barriers and gain skills and access to employment opportunities to become self-sufficient. TANF is a collection of programs directed at improving the lives of very low-income Oregon families with children.
Self-Sufficiency Programs Mission:
To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.
As an Operations Manager, you will:
- Provide leadership and perform administrative functions to carry out objectives and goals of the department, and to implement the department's vision using local community resources and department staff and programs.
- The Operation Manager is responsible for the daily function and management of support staff, Benefit and Family Coaches.
- Assigning work procedures consistent with the department's policies, recommending revisions to department policies and procedures, establishing work schedules, and monitoring work performed by office staff to meet agreed upon goals, objectives and targets. In collaboration with VEC management partners, the position helps design, implement, evaluate, and modify programs and services legislated by federal, state, and local governments.
- The position actively seeks to achieve the ODHS goals of integrity, stewardship, responsibility, respect, service equity, innovation, and professionalism.
- The position assures that program delivery performance of the work team complies with department expectations, objectives, laws, rules, regulations, and case management practices.
- The position anticipates agency needs and direction and communicates that vision to staff and the community so that effective change can occur when needed.
- The position actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms, and values the worth of children, individuals, families, and communities, protecting and preserving the dignity of each.
- This includes culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation, and other differences/diversity factors.
Minimum Qualifications
- Four Years of lead work, supervision, or progressively related experience; OR
- One year of related experience and a bachelor’s degree in a related field; AND
- A cover letter explaining how you meet the minimum experience requirement.
Essential Attributes
We are looking for candidates with:
- Experience in change management, prior lead role, or supervisor experience.
- Experience working with diverse populations with demonstrated commitment to inclusivity, equity, and anti-racism.
- Experience in leadership with an understanding of leadership styles and how to increase employee engagement, support positive environments, motivate others to complete tasks, organize people to reach a goal, exemplifies the organization culture, delegates effectively, coaches and mentors to achieve success. Experience applying active listening skills.
- Management experience, including understanding, explaining, and applying statutes, regulations, policies, procedures, and guidelines of assistance program(s) administered by this agency and our partnering agencies.
- Demonstrated experience to successfully problem solve.
- Experience and knowledge of Self Sufficiency programs.
- Experience with communication styles and communicating clearing & professionally in writing and verbally with both internal and external customers.
.Attention all candidates! Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
If you do not provide a cover letter, your application will be declined.
Working Conditions
- Traditional office environment. Daily phone contact with customers, including angry, upset, or individuals dealing with emotional stress, financial stress, or substance abuse issues. High stress environment due to a high-volume workload with short time frames. Irregular work hours with some evening and weekend work are expected (i.e. work a professional workweek).
- Requires a valid driver's license or other acceptable method of transportation for routine travel. Most travel will be local, but may include travel across the state, often to Salem. May involve occasional overnight stay away from local area.
Background Checks and Requirements
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
Benefits
Employment Preference
Veterans’ preference:
General Information
- This is a permanent, full-time position and is a Management Service, Supervisory position and is not represented by a union.
- This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.