The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Bilingual Required: English& Vietnamese or English & Arabic
To qualify for this position, you must be bilingual in English & Vietnamese or English & Arabic. The job offer will be contingent upon passing a test evaluating your proficiency in the bilingual requirements for this position. Upon passing the test, you will receive 5% bilingual differential pay.
Opportunity awaits!
Step into a role where your efforts directly empower Oregonians to rise above poverty—become a key player in the Self-Sufficiency Program and facilitate access to vital services that foster equity and well-being.
As a Support Specialist, you will work in-person in our N. Clackamas Branch assisting Oregonians. This position is not eligible for remote.
Summary of Duties
As a Support Specialist (Human Services Specialist 1), you will:
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Be the first face of contact in most field offices for Oregonians and provide a welcoming environment for families to interact with the department.
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Support the infrastructure of the office by supporting the day-to-day operation.
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Assist Oregonians by providing support with the online Oregon Eligibility system, for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs, by phone or email to resolve any questions or concerns.
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Assisting Oregonians through a trauma informed lens.
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May include financial desk responsibilities.
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Providing support for the business functions within the office.
Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP).
Minimum Qualifications
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To qualify for this position, you must be bilingual in Vietnames and English or Arabic and English. And
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Two years of experience either interviewing to obtain personal or technical information or substantial people contact.
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This experience must have involved a high volume of paperwork (e.g., assuring information on forms is complete and accurate, completing necessary documents, etc.).
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College-level courses may be substituted for the experience on a year-for-year basis.
Essential Attributes
We are looking for candidates with:
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2 years of experience navigating online systems, such as Microsoft Word, Excel, email, and search engines. Please include examples in your application or resume, you may include systems used like time keeping or payroll, stock locating systems, etc.
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Experience in a reception/front desk setting delivering customer service.
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Demonstrated experience adapting communication styles to the intended audience, active listening and responding with empathy.
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Experience entering and/or verifying detailed data with accurately.
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Demonstrated experience communicating both verbally and in writing.
Attention all candidates!
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Clearly describe how you meet the minimum qualifications and essential attributes in your application or resume. Your application or resume will determine if you are selected to move forward in the selection process. Please include detailed work and education history.
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The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
Working Conditions
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The work schedule for this position will be 8:30am - 5:30pm, Monday thru Friday.
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Experience constant contact with the public, including contact with and possibly de-escalating customers experiencing emotional and financial stress.
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Experience high volume of computer work, using various computer programs in a fast-paced team environment.
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Priorities and procedures may change daily and requires the ability to be flexible in application of procedures.
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This position works in the store front office and is not a remote position.
Background Checks and Requirements
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If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
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The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
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May require a valid driver’s license or other acceptable method of transportation.
Benefits
Employment Preference
Veterans’ preference:
General Information
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This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
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The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS qualifying, the salary range will reflect an additional 6.95%.
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This recruitment may be used to fill future vacancies in the same classification.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
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The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number.
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Email: yvette.c.medford@odhs.oregon.gov
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Phone (call or text): 541-709-0306
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