HRSN Program Director

Department: Community Impact

Purpose of this Role 

United Way of the Columbia Willamette is deeply committed to supporting efforts to improve housing stability in our region by mobilizing resources and promoting initiatives that create equitable access to essential services, ultimately helping build resilient communities and increase safe, stable, and affordable housing for marginalized individuals, families, and communities.  

The Health-Related Social Needs (HRSN) Program Director will be responsible for the HRSN program for two United Way locations: United Way of the Columbia Willamette and United Way of Central Oregon, with the support of the Senior Director of Housing Stability.  The incumbent will be expected to collaborate with the Senior Director of Housing Stability and the Executive Director of United Way of Central Oregon to implement the startup of the Central Oregon HRSN program, while supervising a team of HRSN Housing Stability Case Managers. This person will work closely with the Senior Director of Housing Stability, HRSN program coordinators, the finance department, agency staff, an array of partners, stakeholders, Medicaid service providers, CCOs, and funders to ensure the successful operation of the HRSN program at both locations.  

The incumbent in this role will be expected to possess a broad range of knowledge and experience, having worked in the continuum of housing and homeless services (Medicaid program management experience preferred), with low-income, multicultural populations. The HRSN program provides housing stability resources, including rent assistance, eviction prevention, utility assistance, housing navigation, and intensive case management services to OHP members with critical risk factors and experiencing life transitions that may impact their health and well-being. The person in this role will work closely across departments and with external partners to improve efficiency in systems, processes, and service implementation.  Must also be well-experienced in designing and developing reports over numerous data platforms, including MMIS, HMIS, Apricot, and the Unite Us closed-loop referral system.

Key Accountabilities 

Implementation, Supervision and Oversight 55%  

• Evaluate and measure project performance using appropriate tools and techniques. 

• Utilize program data to monitor the impact of services provided to help inform programmatic decisions, direction, and outcomes.   

• Promote efficient, effective, and collaborative service delivery utilizing Trauma-Informed and Person-Centered modalities.  

• Participate in HRSN Leadership work groups and task forces with Care Oregon and Pacific Source CCOs.  

• Work collaboratively with multiple internal partners to implement the start-up of the HRSN program in Central Oregon. 

• Supervise a team of HRSN Housing Stability Managers. 

• Participate in the hiring and training of a team of HRSN Housing Stability Managers. 

• Collaborate across departments and service teams to ensure cohesive planning and delivery of programs and services.  

• Track program performance against key metrics, providing regular reports and updates to supervisor, stakeholders, and funders.  

• Responsible for managing and developing program compliance measures to ensure operational program compliance at all times.  

• Manage and approve program payment requests for HRSN program services. 

• Develop and implement housing retention and housing stability plans. 

• Create a crisis support protocol for case managers to assist individuals in maintaining housing stability  

• Collaborate with the Eviction Legal Defense team to ensure the integration of services to prolong resources for households served.  

Collaborative Facilitation and Action – 25% 

• Manage and build relationships with an array of stakeholders, including nonprofit leaders, funders, and government agencies, while using a racial equity lens to remain abreast of the ever-changing needs of communities we serve.  

• Collaborate with IT and other internal partners to implement a CRM platform for the Housing Department. 

• Work collaboratively with Resource Development, Marketing & Communications to help articulate and share the value of this work.  

• Identify opportunities to improve service integration with other departments to improve service delivery throughout the organization. 

Community Engagement and Relationship Management: 20% 

• Work closely with the Senior Director of Housing Stability to form a Housing Advisory Council intended to learn from and be guided by the voices and needs of the communities we serve. 

• Represent United Way values, brand identity, and community investment perspective in all relations with individuals and community groups 

• Leverage UWCW’s brand reputation to help advocate, educate, and inform partners, stakeholders, and community leaders about the HRSN program in both regions. Represent Community Impact and United Way at community events. 

• Participate in community engagement outreach activities and opportunities  

Culture and Diversity - Daily 

• Maintain an overt culture and equity lens in all community impact work. 

Perform other duties as assigned by the Director-Community Investments and Chief Impact Officer. 
 

Manage Relationships / Relationship-Oriented 

Possess effective communication skills to effectively develop, grow, and sustain productive internal and external relationships.  

• Understands and motivates individuals and the team 

• Places a high value on diversity, equity and inclusion 

• Treats others with respect and dignity 

• Actively listens to and facilitates diverse input and collaborations 

Collaborator 

• Demonstrates the ability and skill to obtain knowledge and assess the needs of the community 

• Takes a collaborative approach to addressing issues; focuses on shared goals 

• Mobilizes a broad range of sectors and resources 

Achieve Results / Results-Driven 

• Is personally accountable for the results achieved programmatically and professionally.  

• Adapts quickly to ever-changing environments. Is organized, able to plan, think strategically, and is creative, innovative, and appropriately persistent.  

• Advocates for support of creating system change to improve housing stability for households   in our region 

• Promotes innovative and creative thought 

• Ability and willingness to ask questions, stretch, learn, and grow 

• Strong planning and organizational skills, with the ability to manage details 

• Project management oversight 

• Willingness to engage and participate in thought partnership with supervisor, and other members of the Housing Stability team 

Team-Builder/Facilitates Teamwork 

Puts people first - understands that people are the engine that moves the organization forward 
Values the diversity of people and ideas 

• Excellent interpersonal skills 

• Elevated level of cultural competency standards and experience 

• Champions the professional growth of direct reports 

• Promotes a culture of openness, collaboration, and service integration 

• Ability and willingness to ask questions, stretch, learn, and grow 

• Intention to develop own professional skills and abilities 

Additional Competencies and Required Skills 

• Self-Management 

• Outward-Turning 

• Team Builder and Facilitates Teamwork 

• Demonstrated Social Responsibility and Stewardship 

• Embraces Ambiguity and Paradox 

• Shares Power and Decision Making 

• Experience working with high-risk populations 

• Intentional willingness to share power and support collaborative decision making

Supervision and Working Relationships

Supervisory Direction Received: 

• Position works under the direction of the Senior Director of Housing Stability 

• Requires co-planning and arranging own work in relation to the overall set objectives 

• Work subject to review and evaluation by supervisor 

Working Relationships: 

• United Way staff and volunteers; funded partners; local, regional, and state government leaders; regional foundation staff and leaders; and community-based organizations and nonprofit leaders 

• Coordinates with Finance, Marketing/Communication staff members to foster ongoing, effective relationships with key community stakeholders across the region 

Supervises: 

• The position is responsible for the direct supervision of a team of Housing Stability Case Managers 

Education, Skills, Experience, and Training Required for this Position

• Bachelor's Degree in human services, public health, or the social sciences or related areas. 

• Minimum of five (+) years of progressively responsible professional experience in program management, supervision, and a minimum of three years of experience in the Housing and Homelessness field or a closely related field. Subject matter expert (SME) knowledge of Landlord/Tenant law in Oregon, including Fair Housing.   

• Demonstrated experience working with marginalized and low-income, multicultural communities. 

• Significant experience with fee-for-service program models, Medicaid program management strongly preferred 

Technical Knowledge

• Strong experience with (spreadsheets, such as Excel or Google Sheets) required and preferred experience with HMIS (Homeless Management Information Systems) or other qualitative analysis tools  

• Preferred experience using data to eliminate racial disparities and promote racial equity. 

• Proficiency with Microsoft Office and Outlook required (currently used organizationally).

Physical Requirements 

• Currently working a flexible hybrid work week 

• Frequently required to sit/stand at a computer in a stationery position.  

• Frequently operates a computer and other office productivity equipment, such as, printer, phone.  

• Frequently required to travel locally for meetings that occur in various office settings in the community. 

• Occasionally required to travel regionally for meetings and trainings.

This job description describes the general nature and level of work performed by employees assigned to this position. This is not an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.