Family Coach (Human Services Case Manager) Bilingual English/Haitian/Creole Preferred

Direct Link to apply: 

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Join our dynamic Portland Engagement Team at the Glisan St Self Sufficiency Office and make a meaningful impact as a Family Coach!

Summary of Duties

As a Family Coach (Human Service Case Manager) you will:

• Conduct interviews to determine family needs and eligibility, and complete program applications for program benefits and, if eligible, issues appropriate support.
• Engage clients in family evaluation of strengths and jointly develop a case plan and identify the steps the family will take towards self-sufficiency and meeting their basic needs.
• Monitor progress, needs, and makes necessary modifications to the case plan.
• Initiate and participate in case staffing, employment readiness, life skills training, and supports job search as needed.
• Assist with crisis and safety planning for individuals experiencing domestic violence.
• Explore alternate resources and link clients to community services and may also assist with supporting resources and services within the community.
• Your knowledge of child welfare best practices and experience working with communities will help ensure that children and families are recognized and provided with culturally responsive and appropriate services.
• You will serve on cases and will participate on a regular basis in local activities and promote and support the well-being of families.

Minimum Qualifications

• A Bachelor's degree in a Behavioral Science, Social Science, or a closely related field

OR

• A Bachelor's degree in any field and one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

• An Associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing)

OR

• Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
• Must have a valid driver's license and acceptable driving record. For individuals needing an ADA accommodation to meet this requirement, you will need to be able to provide alternate method of transportation.

Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application. This is best done by submitting a complete (long version) resume and/or application with all work experience, including all job duties, education, and relevant volunteer work.

We are unable to accept additional information after the posting deadline.

Essential Attributes

We are looking for candidates with:

Family Coaches possess soft and technical skills in the following areas:

• Community & Family Focused
• Knowledge of Case Management Practices
• Verbal/Written Communication
• Critical Thinking
• Active Listening and Emotional Intelligence
• Time Management/Flexibility
• Conflict Resolution Team Oriented
• Bilingual Haitian/Creole Preferred

We are looking for candidates that demonstrate these skills:

• Experience engaging and working with communities, community partners, and organizations. 
• Extensive knowledge and ability to actively view and engage in all cases through a Trauma informed lens.
• Knowledge of community resources which serve the needs of diverse and marginalized communities. Experience assisting diverse populations. Demonstrated ability to follow through with building relationships and trust with vulnerable families. (Displays a servant heart, by showing compassion and care for families experiencing emotional and financial crisis. Understanding the challenges and taking a trauma informed approach in all interactions.)
• Experience using accepted methods and techniques - including information/referral, assessment, interviewing, customer advocacy, resource utilization - with commitment and follow through. Experience working jointly and collaboratively with families, community partners, co-workers, and leadership in tailoring services and reasonable case plan goals while adjusting them accordingly.  
• Experience communicating effectively, on a one-to-one basis, and in groups, to provide information and guidance or give assistance that is clear, simple, objective, concise, and unbiased.
• Ability to research and solve complex problems. Experience in initiating and assessing matters independently and utilizing sound judgment in making trauma-informed decisions in delivering casework services to individuals, families, and groups.
• Skills in listening without judgment, respectfully paying attention to the feelings being expressed with empathy and compassion. Demonstrated ability to seek understanding and adjust communication/feedback as appropriate to the situation at hand.
• Successful experience organizing and putting work in priority order. Demonstrated ability to complete tasks/duties timely while also managing competing priorities, obligations, and deadlines effectively. (Has the capacity to effectively adjust to change quickly and calmly. Willingness to adapt to new or unexpected circumstances as they arise.) 
• Experience reading situations appropriately and addressing with a trauma-informed approach. (Views these moments as opportunities for growth and understanding. Ability to find common ground and gain cooperation without disruption to workflows or interpersonal relationships.)
• Skills in taking ownership of one’s responsibility, maintaining professional relationships, and creating an inclusive culture that values differences, fosters teamwork, and thrives in a team environment working towards achieving the agency’s mission and goals. 

Attention all candidates! A cover letter and long version resume are highly recommended. Your application materials will determine if you are selected to move forward in the process. During the pay equity assessment, the information provided on your application will determine your starting salary - please include detailed work and education history.

The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Working Conditions

• Position is fast paced at times.
• High volume of individual and family contact. 
• You will be exposed to a diverse range of customers and will need to respond with compassion and professionalism through a cultural and trauma informed lens.
• You will have contact with a range of people including some who may be experiencing emotional and financial stress.
• You will work with domestic violence survivors. These situations may be stressful and understanding self-care and available resources are important. 
• Employee's work is conducted in offices, participant's homes, and other community sites.
• Hours of work may vary from day to day and may include evenings and weekends.
• This position requires flexibility to work various hours, to flex in/out to allow for attending local events.
• Must have a valid driver's license and acceptable driving record. For individuals needing an ADA accommodation to meet this requirement, you will need to be able to provide alternate method of transportation.
• This is not a remote position.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ preference:

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Michelle Ochoa. If you contact the recruiter, please include the job requisition number: REQ-168708.
• Email: l.ochoa@odhs.oregon.gov
• Phone (call or text): 541-952-9928