Job Title: HS/PRS Case Manager Specialist
Department/Program: ORR
Reports to: Case Management Supervisor
Work location: Federal Way, Washington (hybrid/ travel required to sponsor homes)
FLSA status: (non-exempt/hourly)
Salary: $30.55/hr. - $32.41/hr.
Morrison Child and Family Services: We are a Joint Commission and Sanctuary accredited non-profit organization that provides a comprehensive array of services to children, adolescents, and their families. As an agency, Morrison, its team members, and clients commit to the following values of trauma-informed care:
- Nonviolence - being safe and doing the right thing
- Emotional Intelligence - managing our feelings so we don’t hurt ourselves or others
- Social Learning - respecting and sharing ideas of our teams
- Democracy - shared decision making whenever possible
- Open Communication - saying what we mean and not being mean when we say it
- Social Responsibility - everyone makes a contribution to the organizational culture
- Growth and Change - creating hope for our clients and ourselves
- Equity - Assuring all can survive and thrive
Job Summary:
The Case Manager Specialist will complete Home Studies and provide Post Release Services. The Case Manager Specialist is responsible for conducting in-person home visits, assesses the needs of each assigned child and make referrals services for unaccompanied immigrant children released from federal custody. The Case Manager Specialist completes extensive paperwork required by the contract, conducts screenings and assessments, and works with all external partners involved, including government agencies. The Case Manager Specialist will need to travel frequently by vehicle or airplane to visit clients' homes.
Duties and Responsibilities:
- Conduct time-sensitive and thorough home study assessments for potential placements for Unaccompanied Children (UC), including conducting face-to-face interviews with sponsors and other household members, home assessment, and case analysis.
- Complete a comprehensive and detailed assessment of the sponsor’s ability to care for the needs of the child and identify any information that emerges regarding the sponsor, the sponsor’s household or the child.
- Prepare the potential sponsor for the UC’s release and educate the sponsor regarding child abuse and neglect, education requirements and provide local resources to the sponsor and UC.
- Perform ongoing case management with a focus on screening and making appropriate referrals to address child’s needs in the following domains: placement safety and stability, education, medical services, individual mental health, legal/immigration proceedings, family stabilization and counseling, substance abuse, youth programing, services related to culture and other traditions, independent living, gang prevention, guardianship, TVAP and child enrichment activities.
- Conduct culturally and age-appropriate comprehensive assessment in a child centered, trauma-informed manner and documented in an online case management system.
- Provide crisis intervention services directly, as needed, or connect family to services to ensure minor’s safety and well-being in a crisis.
- Complete individualized needs assessments with UC and sponsor and develop individual service plans.
- Submit detailed and thorough documentation in accordance with Morrison and ORR requirements.
- Utilize social work best practices for thorough assessments of a UC’s progress and services provided.
- Carry a caseload of 1 home study and 8 PRS cases.
- Completes Notice of Concerns (NOCs), per federal policy requirements.
- Maintain a high standard of record-keeping according to ORR requirements and conducts internal reviews to monitor documentation compliance.
- Participate in team meetings, staff in-service training and department meetings.
- Other duties as assigned.
- Demonstrate a commitment to developing a thorough knowledge and application of the Sanctuary model and other organizational policies & practices.
- Participate in staff development, in-services, and training related to equity and inclusion in the workplace; model appropriate behaviors; develop, recommend, and implement improvements to business practices with awareness and understanding of the impact in a trauma-informed and culturally diverse organization.
Competencies:
- Communicate clearly and effectively, orally and in writing in English and Spanish
- Comply with federal and state laws
- Follow internal policies and procedures
- Interpret information, utilize critical thinking and explain concepts to others
- Maintain effective working relationships with agency employees at all levels and the general public
- Define and resolve moderately complex problems
- Able to provide culturally-appropriate care
- Able to hold each other and yourself accountable to the diversity and uniqueness of all individuals within Morrison, our clients and our community stakeholders.
Required Position Qualifications:
- Bachelor's Degree in the behavioral sciences, human services, or social services fields.
- Bi-lingual in Spanish and English, written, read and verbal. Must clear a language proficiency test for Spanish.
- Attained age 21 years or older before first day of employment in position (ORR)
- 3-year of experience working with youth in a child welfare or social service setting
We consider education, training, experience and demonstrated skills. This position requires ORR approval; exceptions to the minimum qualifications require ORR’s explicit written approval prior to hire and ORR may require supervision plans and additional training.
Preferred Position Qualifications:
- Experience working with immigrant populations
- Knowledgeable about family preservation, kinship care, and/or general child welfare
- Experience writing professional, thorough assessment reports.
- ORR experience
- Knowledge of Federal, State and agency regulations.
- Knowledge of adolescent developmental issues, trauma, abuse and neglect, substance abuse and dependence, delinquency, peer influence, and related group and individual interventions.
Other Requirements:
- Able to work shift hours and days, as assigned. Position may require work outside of usual work hours on occasion.
- Regular travel via airplane and/or car to visit sponsors and clients in their homes
- Traveling time accounts for nearly 50% position
- Traveling for Post Release Services Case Managers varies. Some cases are located locally, but national travel is required if cases are not available locally
- Hold a valid drivers’ license and must maintain minimum auto insurance policy for driving a personal vehicle
- Pass a criminal history background check though Morrison and a suitability determination investigation through the U.S. Office of Personnel Management. For further information review :https://www.opm.gov/suitability/suitability-and-credentialing-faqs/
- 40 hours of required training per year
Physical demands and work environment:
- Visual acuity allowing for analysis of written data.
- Manual dexterity allowing for operation of routine office equipment (computers, telephone, fax, copy machine, typewriter, calculator, etc.)
- Physical dexterity allowing for reaching, stooping, and repetitive motion of wrist, hand or fingers.
- Ability to remain calm and emotionally available in an environment serving youth who have experienced trauma.
All Morrison programs and services are accredited by The Joint Commission, a nationally recognized standards-setting and accreditation body for health care. Accreditation demonstrates our commitment to safe, quality, and equitable care. Morrison is also certified as a trauma-informed organization by the Sanctuary Institute. Certification recognizes our dedication to providing a trauma-informed culture and environment for children, families and staff through implementing Sanctuary values, commitments, and tools.
We are an Affirmative Action Plan Employer. Our policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic. In compliance with our Affirmative Action Plan, Morrison uses E-Verify to determine employment eligibility after an offer is accepted.
Applications will be reviewed as received. Morrison reserves the right to make a hiring decision at any point during the posting period.
Morrison employees are offered a variety of benefits including Medical, Vision, Dental, Flexible Spending Accounts, Employer-Paid Life, Accidental Death and Dismemberment and Long-Term Disability, and an Employee Assistance Program (EAP).