Hello, we’re Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.
The Oregon Zoo is looking for a Custodial Manager. This position plays a pivotal role in ensuring a clean and welcoming environment for all guests and staff. The primary focus of this role involves; providing leadership, planning, organization, and supervision for custodial operations, coupled with support for the Business Operations management team in daily operations. With advanced technical knowledge in custodial operations, staff, and budget management, you will oversee a dedicated team, fostering a culture that values diversity and thrives on excellence. As a key member of the Business Operations management team, flexibility is crucial as the position requires working weekends and evenings. Reporting directly to the Guest Services Director, your impact will extend beyond traditional custodial duties, contributing to a positive, inclusive, and sustainable atmosphere at the Oregon Zoo. Join us today in creating a human-centered space where everyone can thrive and feel valued—apply now to be part of our dynamic team!
As the Custodial Manager your position:
- Inspire and lead a diverse custodial team, setting clear goals and expectations to uphold high sanitation standards across the zoo while contributing directly to its broader mission.
- Establish and support a self-directed team structure, ensuring staff are equipped to maintain high standards and operate effectively even in your absence.
- Design and manage daily operations, developing effective custodial plans and adjusting workflows to ensure seamless, efficient service.
- Champion safety and training, creating and delivering hands-on safety programs that empower staff and maintain a secure, compliant workplace.
- Take ownership of scheduling and team coordination, making real-time decisions that keep things running smoothly—especially during peak times and special events.
- Play a key role in team development, overseeing hiring, promotions, and performance management while fostering a culture of respect, accountability, and growth.
- Drive performance excellence, providing regular coaching and feedback to help team members grow and succeed.
- Collaborate across departments, partnering with the zoo operations, facilities, and events teams to ensure custodial services align with the zoo’s high standards and visitor expectations.
- Manage budget and contracts with strategic insight, overseeing purchasing, vendor relationships, and spending, while building a respectful, inclusive workplace culture and delivering outstanding service—even in emergencies.
Attributes for success
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Advanced technical knowledge and skill in operating and instructing on using custodial equipment.
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Proven track record in developing and implementing agency wide goals, practices, and policies.
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Demonstrated ability to plan, organize and oversee assigned work programs, monitor work schedules and evaluate the work of others.
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Knowledgeable about effective leadership strategies to promote an inclusive environment.
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Knowledge of Federal, State, and local compliance policies, procedures, laws, and regulations.
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Possesses clear communication skills and demonstrates proficiency in conveying departmental policies and procedures verbally and in writing.
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Ability to prepare complex written reports, procedures, and materials.
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Proactively solves problems, conducts research and analysis, and presents well-reasoned recommendations for optimal solutions.
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Expertise in cost estimation for supplies and equipment, coupled with a keen eye for researching and implementing innovative service delivery methods.
DIVERSITY AND INCLUSION
At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.
Learn more about Metro’s Diversity Action Plan
TO QUALIFY
We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant.
Minimum Requirements
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Some specialized knowledge and training beyond the high school level in the function or responsibility that is to be supervised and
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Three years of directly related experience and Two years of supervisory experience; or
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Any combination of education and experience which provides the applicant with the knowledge, skills and abilities required to perform the job.
Possession of or ability to obtain:
Work environment and schedule: Given the role's onsite leadership responsibilities, the ideal candidate should be adaptable to a flexible schedule, encompassing weekends, holidays, and occasional early mornings or evenings, as dictated by business operations. Extended hours and workweeks exceeding 40 hours may be necessary due to operational needs.
If this statement is true for you, then you may be ineligible to apply:
If I was terminated for cause during any of my employment with Metro, or resigned in lieu of termination, I understand I may be ineligible for rehire for a minimum of 3 years.
Like to have qualifications
You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider them when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.
- Previous experience working in a union an environment.
- Previous experience with creating and maintaining a team structure that is self-directed.
SCREENING AND EVALUATION
The application packet: The application packet consists of the following documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.
- Attach a resume covering relevant experience and education. Please be sure your resume includes the following for each employer:
- Name of employer
- Location
- Dates of employment
- Your title
- Summary of your responsibilities
- Number of people you supervised
- Complete answers to supplemental questions
The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.
- Initial review of minimum qualifications
- In-depth evaluation of application materials to identify the most qualified candidates. – This position is open until filled and will have regular on-going screening.
- Consideration of top candidates/interviews. - Typically scheduled within a few weeks of application review.
- Testing/assessments (if applicable) Reference check
- Driving records check for finalist candidate
COMPENSATION, BENEFITS AND REPRESENTATON
The full-salary range for this position is step 1: $84,726.66 annually to step 7: $113,541.16 annually. However, unless a candidate’s qualifications justify, based on the Oregon Pay Equity Act requirements and Metro’s internal equity review process, the appointment will likely be made between step 1: $84,726.66 annually to the equity range step 3 $93,411.09 annually.
This position is not eligible for overtime and is not represented by a union. It is classified as a Service Supervisor III.
Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.
Questions?
Talent Acquisition Specialist: Megan Warneke
Email:megan.warneke@oregonmetro.gov
If intersted in this opportunity, visit our website to submit your application. This role is open until filled, submit your appliction today!
https://www.governmentjobs.com/careers/oregonmetro/jobs/4949605/custodial-manager?pagetype=jobOpportunitiesJobs