Guest Services Manager
$66,188.16 per year
Regular, Full-Time
The Oregon Museum of Science and Industry (OMSI) mission is to inspire curiosity through engaging science learning experiences, foster experimentation and the exchange of ideas, and stimulate informed action. Join our team as the Guest Services Manager and be a part of igniting an education transformation at the intersection of science and technology that spreads opportunities across the Northwest!
The Guest Services Manager is responsible for the day-to-day operations of the department as well as administrative tasks such as budgeting, purchasing, and scheduling. They participate in strategic discussions and business planning designed to maximize the revenue and profitability of museum admission, membership, parking, and OMSI attractions.
They oversee hiring, training, and coaching for a team of approximately 20 personnel that sell multiple products and staff a variety of museum operations, as well as servicing numerous internal customer needs and requirements. This guest-focused position is responsible for establishing and executing on operational, professional, and service standards that enable the department to deliver a superior visitor experience.
Position is eligible for a competitive benefits package that includes:
- 2 weeks of vacation per year with no waiting period. Hours carry over year to year up to 200 hours.
- 2 weeks of sick time per year with no waiting period. Hours carry over year to year up to 520 hours.
- 12 Personal / Cultural Days (PTO) per year.
- Multiple health plans to choose from with employee premiums paid 86% by OMSI
- 403b Retirement with employer match eligibility
- Free annual OMSI Family Membership ($140 annual value)
- Reciprocal Employee Attractions Pass – valid for unlimited free general admission for two at 31 Oregon cultural attractions.
- Inclusion-centered professional development opportunities
- Employee-led rewards and recognition program
- Discounts on summer programs for employee’s children
Click here for a comprehensive list of responsibilities and to apply. Position closes when filled.
All are welcome at OMSI.
OMSI is an Equal Opportunity Employer.
As an equal opportunity employer, we are committed to recruiting, hiring, developing, and retaining individuals from a diverse candidate pool regardless of race, age, ethnicity, religion, creed, sexual orientation, gender identity/expression, citizenship status, marital status, national origin, physical or mental disability, or any other legally protected status.
Equity, diversity, and inclusion guide our process as we build a team that represents a variety of backgrounds, perspectives, and skills so that we can better reflect and serve our community.
We strongly invite applications from candidates who share our commitment to diversity.