Director of Information Technology

Lead the Digital Future of Gresham!

The City of Gresham is seeking a visionary and results-oriented Director of Information Technology to lead our IT Department and drive the city’s overall technology strategy. This critical role is responsible for ensuring our technology investments align with City priorities, support operational excellence, and enhance the delivery of public services for our community.

What you will get to do:

• Strategic Leadership and Governance
  • Define and execute the citywide IT strategic plan aligned with organizational goals
  • Lead IT governance processes, prioritizing initiatives based on business value and risk
  • Partner with the City Manager's Office and department directors to ensure technology supports city objectives
  • Represent IT at executive and Council-level discussions
• Department and Staff Management
  • Supervise, coach, and evaluate IT leadership team members
  • Foster a culture of collaboration, learning, and accountability within the IT Department
  • Oversee workload distribution, succession planning, and professional development
  • Promote diversity, equity, inclusion and belonging in all management practices
• Technology Planning and Operations
  • Oversee IT operations to ensure reliability, security, and efficiency across all city systems
  • Direct the management of enterprise applications, infrastructure, cybersecurity, GIS, and user support
  • Ensure compliance with city, state, and federal IT standards and policies
  • Establish metrics and dashboards to monitor service performance
• Innovation and Digital Transformation
  • Drive innovation in data management, AI adoption, and process automation
  • Evaluate emerging technologies to improve public service delivery and internal efficiency
  • Lead cross-departmental modernization initiatives (ERP, CRM, data governance, etc.)
  • Champion the use of technology to promote transparency, equity, and community engagement
• Budget, Contracts, and Vendor Management
  • Develop and administer the IT Department budget, ensuring fiscal responsibility
  • Negotiate and manage vendor contracts, software licenses, and service agreements
  • Monitor expenditures and seek cost optimization opportunities
  • Identify and pursue funding opportunities (grants, partnerships, etc.)
• Communication and Stakeholder Engagement
  • Serve as the primary IT contact for internal departments and external agencies
  • Communicate complex technical issues and strategies to non-technical audiences
  • Build relationships with regional partners, peer agencies, and professional organizations
  • Represent the city in technology-related forums and collaborations
• Other duties as required to support the effective operation of the City organization to include but not limited to:
  • Participating in community events, public meetings, or outreach activities to promote technology awareness and civic engagement
  • Support special citywide projects or task forces outside the IT domain as assigned by the City Manager or leadership team
  • Contribute to regional and professional associations (OAGITM, Metro partner agencies, etc.) to share best practices and strengthen collaboration

Qualities we are looking for:

• Strategic Vision: Ability to define and execute a comprehensive IT strategy that aligns with broad organizational goals and prioritizes initiatives based on business value and risk.

• Exceptional Communication: Capacity to communicate effectively, verbally and in writing, presenting information, proposals, and complex technical strategies clearly and persuasively to diverse, non-technical audiences, including executive and council-level discussions.

• Relationship Building: Demonstrated ability to establish and maintain effective working relationships with City leadership, department heads, and external agencies.

• Organizational Management: Proven experience in directing and supervising others, overseeing workload distribution, and promoting professional development and a positive organizational culture, including Diversity, Equity, Inclusion, and Belonging (DEIB)

• Complex Problem Solving: Skilled in addressing and resolving unusual, conflicting, and highly complex issues with no precedent or guidelines, requiring creative and innovative thinking, and a broad understanding of organizational goals.

• Fiscal Acumen: Expertise in developing and administering substantial departmental budgets, negotiating contracts, and ensuring fiscal responsibility.

MINIMUM QUALIFICATIONS

• Bachelor's degree in Computer Science, Information Technology, Management Information Systems (MIS), or other related field

• Three (3) or more years of progressively related experience in management and support of information technology systems to include strategic, financial, and people management functions.  

Any combination of qualifying education, training, and/or experience equivalent to 7-10 years will be considered.

Preferred qualifications

• Three (3) or more years direct IT management experience including: IT strategic planning, budget oversight, establishing IT governance structures, project management and team management experience. 
• Knowledge of data management principles, including data quality, storage, and integration, as well as analytics tools and techniques for deriving insights from data.
• Experience overseeing a multicultural workforce and promoting an equitable workplace environment; knowledge and application of diversity, equity and inclusion principles.
• An interest in and understanding of public service coupled with a broad and diverse background is preferred.