IT Web Content Strategist- LDA

Overview

Multnomah County IT is searching for a limited-duration (LDA) IT Web Content Strategist.

Join our dynamic Enterprise Web Solutions team at Multnomah County and be at the forefront of transforming how our local government interacts with and serves the individuals in our community. This position offers an exciting opportunity, emphasizing a people-centered approach to developing web content platforms. This approach aims to significantly enhance the user experience for both community members and county employees.

Be part of a progressive team that values innovation, inclusivity, and collaboration ' contributing to a county that provides welcoming digital spaces that empower individuals of all abilities to access and request services, conduct business, and stay informed about news and program information.

• Create: Gather technical requirements, analyze system processes, prioritize and balance departmental customer needs, and provide technical documentation for the County's content management system.

• Empower: Consult with departmental customers to provide accessible, usable and understandable web products that meet the County's Digital Experience Standard. Maintain current knowledge and awareness of applicable laws around accessibility.

• Collaborate: Work closely with your team members and departmental customers to align content strategy with users' needs and business goals.

• Strategize: Contribute to the ongoing development of a cohesive content strategy.

• Consult: Provide subject matter expertise around content strategy and best practices.

• Support: Create and deliver content audits to web content editors identifying areas of improvement related to relevancy, accuracy, and user needs. Assist with configuring web analytics tools and providing technical guidance and recommendations.

• User Testing: Conduct user testing to assess usability and effectiveness of the website; recommend improvements based on results.

• Are creative and innovative: You actively seek opportunities to improve processes and foster a work environment of imagination and critical thinking.

• Adept with navigating change: You accept change as an inevitable part of work and adapt plans as needed. You demonstrate self-awareness and emotional self regulation and readily offer support and encouragement to others.

• A strong communicator: You are clear, timely and effective in sharing information.

• An equity promoter: You contribute to an inclusive workplace where diversity is valued and leveraged to achieve the organization's goals.

• Are adaptable: You actively seek additional knowledge in order to understand and obtain relevant information, and improve outcomes.

• Are empathetic: You have a "Think Yes" attitude, actively seek feedback to understand customer needs, focus on collaboration, and respond promptly to requests.

Multnomah County is committed to developing, nurturing and continually improving workforce equity by identifying and addressing the structural and policy barriers to equal employment opportunity faced by our employees and communities. County employees across the organization have stepped forward to develop a strategic plan and help create a workplace where everyone can reach their full potential. Learn more by reading our Workforce Equity Strategic Plan and exploring our Core Competencies for all County employees.

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.

• Equivalent to a Bachelor's Degree from an accredited college or university AND

• At least four (4) years of demonstrated experience in writing content for the web, information architecture, content governance, or related experience AND

• Experience prioritizing competing customer requests and collaborating with diverse stakeholders (IT staff, consultants, business partners, end-users and management).

• Candidates must be able to pass a criminal records check.

• The specific knowledge, skills and abilities listed below.

• Expert knowledge of content governance principles and best practices around content lifecycles.

• Expert knowledge of accessibility principles, testing practices, and WCAG 2.x standards.

• Expert skill in writing for the web.

• Expert skills in the five principles of plain language: use active voice, use common words instead of complex words, use a positive tone when possible, write for your reader, and keep words and sentences short.

• Advanced skills in Drupal content management system (CMS) editor interface and wysiwyg editor tooling.

• Advanced skills in working with Drupal CMS entity types (page, event, form, group, etc.).

• Advanced knowledge of analytics and metrics tools, eg: Google Analytics, SiteImprove.

• Working knowledge of website sitemaps and information architecture concepts and taxonomy development.

• Working knowledge of search engine optimization practices.

• Working knowledge of the principles of website usability.

• Basic knowledge of the Drupal administrative console.

• Basic knowledge of Drupal modules.

• Advanced knowledge of user journeys and personas.

• Expert skill in leading editor communities of practice.

• Working knowledge of data retention practices and policies.

• Working knowledge of Zenhub for Github, Asana, or other agile project management tools.

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.

• Experience with human-centered design principles

• Experience with design software like InVision, Figma or Adobe Creative Suite

• Technical writing or documentation experience

• Localization or translations services like AvantPage, Google Translate, Azure Cognitive Services

• Accessibility certifications (IAAP)

• Agile methodologies

• Project management experience, PMP certification

• Certified Scrum Master (CSM)

• Certified Usability Analyst (CUA) certification

Transferable skills

Your transferable skills are any skills you have gained through education, work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.

Our reviews are conducted exclusively by humans and without AI. Please ensure your packet includes relevant, easily understandable content that directly addresses the specific parts of the job description that align with your qualifications.

• REQUIRED A completed online application.

• REQUIRED A resume covering relevant experience and education. Please be sure your resume includes the following for each employer: name of employer, location, dates of employment, your title, a brief summary of your responsibilities, the number of employees under your supervision.

• REQUIRED A cover letter that expands on your resume, addresses why you are interested in this position and demonstrates how your experience and skill set align with the minimum and preferred qualifications listed.

Note: The application, resume and cover letter should demonstrate your work experience/skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough, as these materials may be scored and determine your eligibility for an interview.

For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:

• Initial review of minimum qualifications: We may do an additional preferred review and/or send out additional supplemental questions to identify those highest qualified.

• Consideration of top candidates: We will consider qualified candidates in order of rank and score from the list of eligible candidates. This may include panel interview(s), a hiring interview, and/or additional testing to determine the best candidates for a position.

• Background check and reference checks: All finalists must pass a thorough criminal records check and reference check.

This recruitment may be used to fill full-time, part-time, temporary, limited duration and on-call positions.

Routine Telework: This position is designated as 'œroutine telework,' meaning you will be working remotely (from home); a hybrid schedule also is available. As with all routine telework positions, employees may be required to come into the office on occasion. The designation of Routine Telework may be subject to change at a future time. All employees must reside in Oregon or Washington; the county cannot support ongoing telework from other locations. We are not able to sponsor H1-B visas.

Type of Position: This is an hourly, AFSCME Local 88 union-represented position and is eligible for overtime.

Location: This position is located in the Multnomah Building, 501 SE Hawthorne Blvd. See above for information about teleworking.

Schedule: Monday - Friday 8:00am - 5:00pm. There is some flexibility with the start and end times.

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