ESSENTIAL FUNCTIONS
1. Application Management and Optimization – 50%
- Act as the internal resource for administration of the NetSuite systems.
- Provide research, guidance, and recommendations for system use and enhancements.
- Ensure NetSuite is properly and effectively communicating with other Relay systems and integration capabilities are leveraged appropriately.
- Create and manage user roles, assign appropriate access to new users and maintain system security architecture.
- Validate and confirm new or changed functionalities, communicating regularly with system end users, providing training and testing opportunities.
- Analyze business processes to identify inefficiencies and opportunities for improvement and/or new process incorporation into the applications.
- Collaborate with Business Stakeholders to implement new functionality, workflows, processes, and/or reporting in the application, including requirements gathering, configuration, testing, user documentation, and training.
- Develop, communicate, and maintain system-related SOPs and documentation.
- Accurately record, update, and document requests using the SysAid Helpdesk ticketing system
- Analyze applications to identify issue root causes, escalating to vendor product support team in a timely manner as required, working closely with vendor support team for resolution within vendor SLA.
- Support the company’s commitment to data governance by protecting the integrity and confidentiality of systems and data.
2. Business Analysis – 35%
- Monitor issues for training and process improvement opportunities
- Collaborate with business units for system improvement and enhancement opportunities
- Serve as business lead for projects including requirements gathering, process mapping, vendor coordination, testing, training, and change management.
- Create and maintain documentation for system requirements, decisions, and enhancements.
- Act as team member or team lead as is required by different projects
- Participate in multiple concurrent projects, managing timelines and daily work.
3.Other duties and emerging technologies– 15%
- Contribute to and leverage user groups and conferences to further knowledge and use of systems.
- Investigate and propose new and emerging technologies
- Leverage emerging AI opportunities in systems
- Collaborate with vendors, business and IT Operations on opportunities to pilot improvements for accessibility and enhancements for employee use of technology
MINIMUM QUALIFICATIONS
- Three years working in a System Administrator or Business Systems Analyst role, with increasing responsibility.
- Associate or bachelor’s degree in information technology, computer science, or business administration.
- Additional years of related work experience may be used to supersede higher education
- Experience with system implementations and system upgrades and optimizations.
- Experience working with Software as a Service
- Proficiency with Microsoft 365, including Word, Excel, Outlook, and Teams
- Familiarity with basic Business analysis and project management processes and terminology
- Experience with Oracle NetSuite
PREFERRED QUALIFICATIONS
- Experience with Salesforce or other CRM system
- Experience working with integrated systems
KNOWLEDGE, SKILLS, AND ABILITIES
- Excellent interpersonal and communication skills with the ability to work effectively, remotely or in-person, with a wide range of people in a diverse community.
- Self-motivated learner who thrives on new information and easily grasps new software systems.
- Able to work independently and exercise judgement on when to escalate to manager
- Ability to pass background checks as appropriate at any time during employment.
- Ability to manage system configurations and workflows.
- Basic project management skills, including documentation, communication, and status reporting.
SCOPE & ACCOUNTABILITY
- Performs duties independently, collaborating with IT & Department Stakeholders.
SUPERVISORY RESPONSIBILITY
- No supervisor responsibilities
WORK ENVIRONMENT & PHYSICAL DEMANDS
- Office atmosphere
- Sitting for extended periods of time
- Using a variety of office equipment
- Moderate noise level
- Hybrid work model
Janitorial
Relay is one of the largest janitorial service providers in the greater Portland area. Our team proudly cleans shared spaces such as the award-winning Portland International Airport (PDX), Portland State University (PSU), and Portland City Hall.
More about us
Relay Resources is a nonprofit organization based in Portland, OR, that employs more than 700 people, the majority of whom are people with disabilities. We cultivate meaningful work through services we provide to business and government customers, which include janitorial, landscaping, document services, and supply chain solutions. We also own and manage more than 900 units of affordable housing. We create value for our community by delivering quality services to our customers, good jobs to our employees, and affordable homes to our residents.
Equal Opportunity
Relay Resources is proud to be an Equal Opportunity Employer and we welcome everyone to our team/to apply. We are committed to a people-first, inclusive culture that benefits our employees, customers, and residents. Relay encourages a diversity of applicants of all backgrounds and identities including disability, race, color, religion, gender identity, national origin, political affiliation, sexual orientation, military service, marital status, parental status, age, and individuals with a Preferred Worker Card. Let us know if you need a reasonable accommodation during the application or interview process, or to perform the job you are applying for.
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