Volunteer Engagement Coordinator

The Volunteer Engagement Coordinator plays a key role in building a strong, inclusive volunteer community at OMSI. This position supports volunteer recruitment through both online and in person outreach, and leads volunteer orientations to ensure a welcoming and consistent experience. This role manages communications with prospective and current volunteers and ensures smooth coordination for events and museum tours. They provide administrative and scheduling support, help track volunteer data, and assist staff across departments with volunteer-related needs. In collaboration with the Volunteer Engagement Manager, the Coordinator also helps foster community, support retention, and recognize volunteer contributions.

Qualified candidates will have, but not limited to:

• Business Practices:
  • Developed communication skills, with an emphasis on presentation and public speaking in both in-person and virtual settings;
  • Ability to effectively handle multiple tasks, often with overlapping and time-sensitive deadlines;
  • Demonstrated attention to detail with a high degree of accuracy.
  • Ability to adhere to confidentiality, protocol, and community agreements;
  • Demonstrated ability to pivot between individual and team work;
  • Exercises sound judgment while upholding high integrity and ethical standards;
  • Excellent organizational, analytical, and problem solving skills;
  • Excellent attention to detail with a high degree of accuracy;
  • Ability to effectively utilize Office 365 and Google Suite products.
• Volunteer Engagement Skills:
  • Ability to troubleshoot and effectively resolve volunteer and guest experience issues;
  • Ability to guide volunteers in modeling positive customer service and guest engagement;
  • Ability to effectively train and mentor volunteer audiences;
  • Ability to present in live or virtual settings for volunteer trainings;
  • Passion for promoting volunteerism with internal and external partners;
  • Efficient planning and coordination skills.
• Diversity, Equity, & Inclusion (DEI) Knowledge:
  • Ability to learn current equity, diversity, inclusion and social justice theories and practical applications, including critical theories of systemic oppression, unconscious bias, and personal identity and intersectionality matters.
• Minimum of 1 year in a public-facing customer-service setting -with increasing responsibility in the following:
  • Demonstrated experience working effectively with people of diverse backgrounds and talents in professional work environments;
  • Experience using tracking systems or other tools to manage information in an office setting;
  • Effective time management and organization skills;
  • Developed facilitation and presentation skills;
  • Demonstrated experience improving systems, processes, or workflows.