The Janitorial Workforce Trainer plays a critical role in the retention of new janitors within the first 90 days of employment and works directly with key stakeholders to strengthen retention through continued development, coaching, and field support. The Janitorial Workforce Trainer is responsible for both classroom and onsite training of core janitorial skills, as well as the supervision of janitorial trainees at Relay’s main campus, interim training sites, and customer sites. Through workforce planning and development, trainers develop and empower Relay employees to continue employment advancement through hands-on training, soft skill training, motivation, empathy, and compassion.
Training:
- Work directly and in many cases, side-by-side with trainees and janitors that are receiving training and continued development. This will require the full ability to do the work of a janitor and engage in the necessary physical requirements of the job.
- Works directly with key stakeholders to effectively train new hires and retrain existing employee. This includes ability and willingness to travel to out of area sites for special training projects
- Is responsible for the cleanliness and organization of training sites.
Ability to facilitate all phases of training from a classroom setting to onsite training. - Holds themselves and others accountable and provides direct feedback for job performance, outcomes, and Relay acceptable behaviors.
- Occasionally supports operational needs such as short-term field support for buildings, helping with large organizational initiatives, transportation, weather, emergency needs, as well as others to be determined.
- Uses down time as a method to grow in the skill and craft of training others as well as continuing to grow in industry experience and knowledge.
- Able to understand, edit, implement, and create route sheets where appropriate.
- Help identify needs for accommodations, vet potential accommodations, and coordinate the implementation of accommodations for trainees
- Prepare and maintain trainees’ records and documents
- Actively participates in training department meetings, including sharing observations and ideas for improvements
- Track and report trainee progress, including completion of weekly progress reports for each trainee
- Document re-training, coaching, and wellness check done in the field
We know that experience is gathered in many ways. These guidelines represent some, but not all the ways you might have acquired the skills required for this role. If you have a demonstrated ability to fulfill the job duties but got there in a different way, please apply.
- Exhibits the leadership qualities of professionalism, respect, humility, and integrity.
- Demonstrates proficient customer service skills and the ability to receive and give direct and honest feedback for growth and advancement.
- Is trained in Relay’s and relevant industry procedures, processes, methods, products, equipment, and other relevant industry essentials.
- Trained and certified in agreed upon third-party janitorial training programs as well as disability and emotional support programs; actively engages in continued development and continued training opportunities.
- Two or more years’ teaching or training experience strongly preferred
- Experience working with individuals with disabilities preferred
- Professional janitorial experience necessary
- Excellent interpersonal skills; must genuinely like interacting with a diverse population
- Commitment to working with people with disabilities and other marginalized populations
- Remain up to date on all safety procedures and guidelines and ensure others are following proper procedures and guidelines.
- ASL and/or foreign language skills fluency required
- Ability to communicate effectively and respectfully with a diverse population
- Experience with computers and standard office programs; experience with Microsoft Office Suite including Outlook preferred.
- Driving is an essential function of the job, and presence at different worksites with the ability to work flexible hours is required.
- Valid driver’s license and reliable automobile, safe driving record, and insurance coverage acceptable to Relay Resources' insurance carrier.
COVID Vaccination Requirements
Where permitted by applicable law, you must be fully vaccinated or exempted by an approved medical or religious exemption request by your start date (first day reporting to work) to be considered for employment. If you're covered by a medical or religious exemption, please ask for the appropriate exception form during your interview process. Fully vaccinated is defined by two weeks following an initial 2-dose (Pfizer(BioNTech)/Moderna) or 1-dose (Janssen-Johnson & Johnson) administered vaccine. Vaccines administered outside of the United States must fall under the WHO (World Health Organization) - COVID19 Vaccine Tracker.
More about us
We’re a nonprofit organization based in Portland, OR, employing more than 700 people in the Pacific Northwest. Our variety of services includes janitorial, landscaping, document services, and supply chain solutions, as well as managing affordable housing. We create value for our community by delivering quality services to our customers, good jobs to our employees and affordable homes to our residents.
Relay is one of the largest janitorial service providers in the greater Portland area. Our team proudly cleans shared spaces such as the award-winning Portland International Airport (PDX), Portland State University (PSU), and Portland City Hall.
Relay Janitors find meaningful work and make a positive impact on our customers and communities. Read how Jeremy helps keep Portland International Airport looking great from ticketing to takeoff.
Equal Opportunity
Relay Resources is proud to be an Equal Opportunity Employer and we welcome everyone to our team/to apply. We are committed to cultivating a people-first inclusive culture that benefits our employees, customers, and residents. Relay encourages a diversity of applicants of all backgrounds and identities including disability, race, color, religion, gender identity, national origin, political affiliation, sexual orientation, military service, marital status, parental status, age, and individuals with a Preferred Worker Card. Let us know if you need a reasonable accommodation during the application or interview process, or to perform the job you are applying for.
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