AAA Oregon/Idaho is looking for individuals who are passionate about helping people to join our World-Class Call Center!
The Member Service Representative assists AAA members with roadside assistance and membership. In this position, you will take inbound calls from AAA members, determine the appropriate level of service, route calls and accurately record information via computer while providing top quality member service. The Call Center is a fun and energetic environment that is looking for caring individuals that enjoy helping people.
Desired skills:
- Customer service, retail and/or hospitality experience preferred.
- Strong verbal communication and interpersonal skills.
- Ability to manage a variety of inbound calls, including members calling in an emergency, high stress situation.
- Basic proficiency in computer skills required.
- Bilingual (English/Spanish) a plus.
Location: Lake Oswego, Oregon
Onsite/Work From Home Options: Onsite position. Eligible for Work-from-Home after a minimum 90-days. Must meet performance standards to apply for at-home positions.
Hours: Full-time with set schedule (day/swing/evening shifts available)
Shifts Available: Various shifts available. All shifts include a minimum of one weekend day per week. Shift during initial training period may differ from long-term assignment. We do our best to find shifts that meet both our Team Member and organizational needs. We regularly offer shift bids to accommodate preferences as best we can.
Start Date: Next training class targeted to start in mid-October 2024.
Pay: Starting at $20.00 per hour PLUS shift and bilingual differentials up to an additional $3.75 per hour.
Benefits: Employee and family health and dental insurance (over 75% employer paid!), up to 9% 401(k) employer contribution, life/disability insurance, private Paid Leave Oregon plan, 11 paid holidays and ample vacation/sick time, free AAA membership, tuition reimbursement programs, professional advancement and more.
Culture: Most importantly, we care about our Team Members and want to support every success! We have a number of Committees and Resource Groups available to support our diverse employee-base to ensure all Team Members belong.
We embrace the word go but know when to slow down and breathe in. We believe in quality time, in family time, in getting home on weeknights and away on weekends. We are forward thinking- We go to jobs we like, and we want every dollar to matter. We look for balance, for security and stability, for peace of mind. We are sons, daughters, mothers and fathers. We are doers, sharers and learners. We get our feet wet- we hike, bike, ski, surf, climb, fish, hunt and gather. We go for a great deal, a challenging workout and a wide-open road. We drive, ride, cruise and fly. We are sightseers, adventurers and explorers; discovering new places, uncovering new worlds. We go for the past, present & future. We are AAA.