Relay Resources is an Equal Opportunity Employer that strives to create a diverse workforce and an inclusive culture and believes each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. Therefore, this job description is designed to outline primary duties, qualifications, and job scope, but not limit the incumbent nor the organization to adjust the work identified. It is our expectation that each employee will offer his/her services wherever and whenever necessary to ensure the success of our endeavors.
Disabled people / people with disabilities and neurodivergent people are strongly encouraged to apply.
The Employee Success Coach acts as an extension of the employee and manages an assigned caseload of employees with a wide range of disabilities to ensure employees are provided appropriate support to allow them to perform their work successfully. This person is responsible for identifying, developing, coordinating and providing employee support, including communication support to supervisors and managers. This person also supports the success of state and federal audits by preparing and maintaining appropriate documentation to ensure compliance. Driving, presence at worksites and flexible hours are required.
ESSENTIAL FUNCTIONS
1. Employee Support – 45%
a. Understand janitorial job duties in order to identify, coordinate and provide informed, creative and meaningful support plans for employees to aid in their professional success
b. Collaborate with Workforce Trainers, Supervisors, Managers and other cross-functional team members on support plans
c. Conduct in-person, on-the-job coaching when requested by employees, supervisors and/or managers that benefit an employee’s ability to be successful on the job
d. Encourage and motivate employees
e. Direct employees to appropriate community resources including, but not limited to, food, housing, utilities, crisis intervention, suicide prevention, and safety planning
f. Connect employees with internal resources including People Practices, Benefits, Payroll, etc. and provide advocacy to ensure employees understand resources available
g. Act as an advocate and consultant when Employee Relations issues and other matters arise with employees
2. Administrative & Compliance – 45 %
a. Prepare and maintain employee records and documentation related to individualized support plans, coping strategies, and check-ins.
b. Maintain required documentation for each employee on caseload including, but not limited to, Federal AbilityOne reports, Oregon Forward reports and other compliance programs
c. Review and assess new disability documents for applicants and current employees to ensure qualification under state and federal programs
d. Connect with physicians, mental health provides, state Vocational Rehabilitation agencies, and Veterans Affairs offices to assist employees with obtaining qualifying state and federal documentation
e. Assist in AbilityOne and Oregon Forward audit preparation and audit reviews to ensure organizational compliance
3. Other – 10 %
a. Promote Relay Resources mission and educate employees, supervisors and managers on disability awareness
b. Maintain knowledge of disability related topics and trends including attending trainings through SourceAmerica, JAN, WISE, APSE, etc to ensure well-rounded and up-to-date information on each topic
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS
KNOWLEDGE, SKILLS, AND ABILITIES
General knowledge:
Skills:
Abilities:
SCOPE & ACCOUNTABILITY
SUPERVISORY RESPONSIBILITY
Ability to work with moderate supervision and some independent decision making.
WORK ENVIRONMENT & PHYSICAL DEMANDS
COVID Vaccination Requirements
Where permitted by applicable law, you must be fully vaccinated or exempted by an approved medical or religious exemption request by your start date (first day reporting to work) to be considered for employment. If you're covered by a medical or religious exemption, please ask for the appropriate exception form during your interview process.
More about us
Relay Resources is a nonprofit organization based in Portland, OR, that employs more than 700 people, the majority of whom are people with disabilities. We cultivate meaningful work through services we provide to business and government customers, which include janitorial, landscaping, document services, and supply chain solutions. We also own and manage more than 900 units of affordable housing. We create value for our community by delivering quality services to our customers, good jobs to our employees, and affordable homes to our residents.
Equal Opportunity
Relay Resources is proud to be an Equal Opportunity Employer and we welcome everyone to our team/to apply. We are committed to a people-first, inclusive culture that benefits our employees, customers, and residents. Relay encourages a diversity of applicants of all backgrounds and identities including disability, race, color, religion, gender identity, national origin, political affiliation, sexual orientation, military service, marital status, parental status, age, and individuals with a Preferred Worker Card. Let us know if you need a reasonable accommodation during the application or interview process, or to perform the job you are applying for.
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