At The Portland Clinic our mission is to be a trusted community collaborating to improve the health and well-being of those we serve. Join our team and let us work together to offer a welcoming, inclusive environment for our patients and the communities we serve.
JOB TITLE: Resource Scheduler I (ENT)
SUPERVISOR: Branch Manager or Office Supervisor
HOURS PER WEEK: 40hrs (M-F 7:30am-4:30pm)/Non-Exempt
DEPARTMENT: Nursing Services
The following information is designed to outline the essential functions and position requirements of this job. It does not identify all tasks that may be expected, nor address the performance standards that must be maintained.
HIRING BONUS: $1,000 after 90 days
PRIMARY FUNCTION: To schedule all appointments for the department, answer phones, greet patients obtain referrals, handle prior authorizations (medical and pharmacy), schedule from work queue, confirm next day appointments, miscellaneous tasks as needed in the department.
DUTIES & RESPONSIBILITIES (* Essential Functions)
1. Answer incoming telephone calls and direct to appropriate person. If the appropriate person is not available, take detailed message.*
2. Schedule and confirm appointments for specialty department(s).*
3. Make sure referrals are in place for all appointments. Use Referral DAR in Electronic Health Record (EHR) to note information.*
4. Make sure prior authorizations are in place for both medical appointments and medications*
5. Assist Medical Assistants as needed.
6. Work under pressure with very busy physician schedules.*
7. Professional communication with physicians, staff, and patients *
8. Assist Medical Assistant's with work queues as appropriate*
9. Help to prepare/contribute to departmental metrics across locations
10. Work as a liaison between locations where specialty resides*
11. Perform miscellaneous tasks as assigned.
12. Participate as an active team member in a patient-centered medical home.
13. Employees will not be discourteous or disrespectful to a customer or any member of the public while in the course and scope of company business.*
14. Work in a cooperative manner with management/supervision, coworkers, customers and vendors.*
15. Abide by company policies.*
16. Attend work regularly as scheduled.*
17. Participate in departmental meetings as scheduled.
EDUCATION/LICENSES PREFERRED:
High School Diploma or equivalent
EXPERIENCE/QUALIFICATIONS/SKILLS PREFERRED:
⦠Values team success
⦠Compassionate, patient, tactful, diplomatic, sociable, well organized, thorough, and independent
⦠Shows an interest in taking action to increase his/her knowledge and development as an employee
⦠Contributes to an environment where people feel valued
⦠Keyboarding skills
⦠Electronic Health Record competency
⦠Proficiency in medical software and Microsoft Windows
⦠Organizational skills and ability to prioritize workflow
⦠Oral communication skills and excellent phone etiquette with an ability to convey and receive information via the telephone
⦠Competency in language, grammar, and spelling
⦠Ability to interact and establish a good rapport with people over the telephone and in person, often in stressful situations
⦠Capability of effectively working on more than one task without a reduction in the quality of work and service performed
⦠Ability to react calmly and effectively in emergency situations and to work under pressure
⦠Ability to accept responsibility and use initiative to proceed with necessary tasks without direct supervision
⦠Skill in establishing and maintaining effective working relationships with patients and staff
COMPENSATION & BENEFITS (Benefits eligibility begins at 20hrs/wk):
⦠401k plan with Employer Matching up to 4.5% annually
⦠Roth IRA
⦠Comprehensive Medical, Dental and Vision insurance
⦠Flexible Spending Account
⦠Company provided $10K Group Life/AD&D insurance
⦠Voluntary benefits: Life/AD&D, Dependent Life/AD&D, Short-Term Disability, Critical Illness, and Disability
⦠4.92 hours of PTO accrual per pay period (PTO accrual is prorated based upon FTE)
⦠One paid Wellness day per year
⦠Seven paid holidays, and 1 partially paid holiday (mid-day closure)
⦠Employee Assistant Program